Forget everything you thought you knew about your customer. They’ve changed, the world’s changed – and your business needs to change. Salesforce Live for Retail and Consumer Goods keynote speaker Brian Solis shares his insights into the future of retail and the opportunity to build human-centred organisations.
Iconic footwear brand and pioneer of enterprise 1-for-1 programs TOMS listened to its audience, finding an opportunity to increase impact and brand relevance.
Physical store closures and a population staying at home threw incredible momentum behind retail’s digital evolution.
A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.
