With visions and aspirations far beyond health insurance, nib is bringing a data-first approach to its marketing, sales and service teams that is revolutionising customer experience.
With customer experience now the key driver of business success, the goal is to make it easy for your employees to manage customer experiences — which is what Salesforce Customer 360 is all about.
Salesforce commissioned Forrester Consulting to delve into the current and future state of CRM system adoption, uses, and experience. Divisha Gupta, Director of Content Strategy at Salesforce APAC shares the key findings.
Small business transformation isn’t easy, especially with limited resources and time. Here are the most common business goals and specific digital solutions that can help you achieve them.