Evlynn Hayes, Manager, Seniors Card & Business Services at the Office for Ageing Well, shares how the Seniors Card team were able to respond quickly and be there for their members when it counts.
Hayden McEvoy, CEO and Founder of A Team Tuition, shares the story behind his business and how he quickly prepared it to support 220 tutors and more than 10,000 students online when he saw the seriousness of COVID-19.
Salesforce has more than 50,000 employees working remotely during the COVID-19 pandemic. Here are our top tips to help you be productive and be well.
Soledad O’Brien, the award-winning journalist and producer, recently told Salesforce CMO Stephanie Buscemi that in times of crisis, opportunities emerge in every organisation for true leaders to rise to the occasion.
In 20+ years of working in customer service, EVP Customer Support Jim Roth would have never guessed that we would move completely out of the contact centre in a matter of weeks –…
Self-service is a powerful tool for customers during a time of crisis. To ensure your self-service channels make the biggest impact, here’s what you can do quickly.
Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time.
Sales teams are currently facing unprecedented challenges when it comes to selling and building relationships during the current COVID-19 situation.
Here are seven steps to help you communicate the impact of a situation and next steps to your customers.
The best sales reps can read people and adapt their approach according to what they intuit. Insight, instinct, empathy – they’re all abilities that a talented sales rep will call on when developing a relationship with a client, especially in those tricky early days.
