Just when we think we have a handle on what AI is capable of, that changes again. Being ready for the constant evolution of new technology has never been more important.
With employee experience (EX) increasingly recognised as a key ingredient of CX, how your team feels in their job is not something you can afford to ignore. We look at how you can create a happy workforce.
Customers across every generation are more demanding, more discerning and more connected than ever.
We surveyed more than 3500 service leaders and agents across the globe for the third edition State of Service report and found customer service is on the cusp of a digital revolution. But there is a gap between customers’ expectations and how companies are providing service.
Inequality could be putting your business at a disadvantage at a time when winning the innovation game is more important than ever.
Connections to You Sydney showcased incredible service and marketing Trailblazers.
SMBs are major drivers of economic growth, representing more than 90% of the business population, 60%-70% of employment, and 55% of GDP in developed economies. So while the businesses may be small, their…
Training and development is an ongoing process for any employee but here are four actions a customer service manager should take to give new reps the best possible start.
Criterion Conferences has reduced its cost per lead by 86% and increased revenue by a quarter after aligning sales and marketing, and gaining deep insight into revenue sources. Criterion MD Andrew Savage explains how.
Artificial Intelligence has the power to transform customer engagement, while creating higher-value jobs and driving business innovation.
