The countdown is on to Salesforce World Tour Sydney 2019. With the full agenda announced for the 6 March event, there’s a lot to be excited about! From inspiring speakers and live demonstrations to customers sharing their success stories, here’s nine things to look forward to:
It wasn’t so long ago that customers were okay waiting 24-48 hours to hear back from a business when they initiated communication via phone or even email.
The key to improving your customer experience (CX) lies in ensuring your employees have a good experience (EX).
The digital age has brought about an accelerated pace of change, and it’s no secret many organisations are struggling to keep up. Technology is changing fast, market turbulence is the norm, and customer’s…
Get ready to blaze new trails to customer success, because Salesforce World Tour is returning to Sydney, and it’s bringing a fun-filled day of innovation, learning, career transformation and giving back.
Something has been concerning me about some conversations and topics at marketing events over the last few years. Of course there has been lively discussion about the latest technologies and that facilitates customer focused approach to business. This has been topical as in the latest Connected Customer report, where 58% of consumers agree that technology has significantly changed their expectations of how companies should interact with them. But then the conversation often moves towards about the fact that marketers need to have a greater impact on, and a seat at, the board table.
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
The fifth annual State of Marketing report provides insights from 4100 leading global marketers on strategic priorities, challenges, trends and technologies. Here are the highlights. In the five years since we released the…
AI isn’t the latest ‘quick fix’ for sales. It’s the future of a productive team.
We’re officially in a trust crisis – with trust falling globally across media, business, government and NGOs.
