Providing excellent customer experience (CX) is no longer an easy feat. Customers’ expectations have altered, with many seeking differentiated experiences based on trust and understanding. They are more informed and, to win hearts,…
Our research for the State of the Connected Customer report found that today’s hyper-connected and data-driven world, consumers increasingly expect personalised, intelligent and seamless customer experience. Here’s how to provide it.
We’re in the midst of the Fourth Industrial Revolution — IoT, innovation and technology are transforming the way we work and customer expectations. Every industry is facing change that was once inconceivable. By…
Luxury Escapes is Australia’s fastest growing travel business, having won over more than 2 million customers and reached $200 million in annual revenue in just four years.
When you get the details right, customer feedback will appear less of an added burden and more like the extra touch of personal attention that reinforces why a customer chose to do business with your firm in the first place.
