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The New Era of Business Innovation: Service as a Connected Experience
If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes, Executive of Digitisation for Consumer & Small Business, to hear her thoughts on how the architects of the new future of work will design the next era of business innovation.
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Disrupting Pest Control: Using Technology to Iron out the Bugs
Ryan Robertson, co-founder and CEO of Bittn, shares how their 21st century customer service allows them to outsmart bugs and their competition.
How RACV Is Driving the Future of Customer Experience in Insurance
Leaders from RACV share how they’re capitalising on new customer expectations to create amazing experiences that build loyalty and trust.
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5 Trailhead Badges to Help You Excel in Your Service Role
We’ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.
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Field Service Accessibility: Creating Great Customer Experiences for All
A solid field service strategy should aim for great customer experiences, regardless of customer needs. So what does that mean for customers with disability?
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Foxtel on Keeping Transformation Projects on Track and Customers at the Centre
Foxtel’s mission is straightforward: make it easier for people to watch the TV they love. To achieve that mission, they’re focusing on improving customer experiences – which maybe isn’t quite as straightforward. It…
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Generation Novel Driving a New Era of Customer Service Experience
The emergence of a new category of customers, Generation Novel, is transforming the way service experiences are created and delivered. Brian Solis explains why the customer should come first — but in ways we hadn’t previously imagined.
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3 Ways Smart Technology Fuels Human Customer Service
When it comes to customer service, the idea that technology is at odds with a human touch hasn’t been an easy one to shake. When some people hear “automation” or “artificial intelligence,” they might imagine impersonal interactions. But that misunderstands technology’s role. Here’s why.
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Infographic: How Customer Service Changed In 2020
There’s a dual challenge for customer service in Australia and New Zealand.
Here’s What New Customer Service Trends Look Like On The Ground
A talk with two Trailblazers reveals the massive changes underway in customer experience and service – and how your business can benefit.