![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/State_of_Service_2021_LaunchBlog.jpg?w=500)
Service Pros Reveal a Changed Industry and 4 Major Priorities
The latest edition of the State of Service report captures a year of pivotal change for customer service. But its findings also signal the priorities of service leaders who are building a brighter 2021.
![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/manuf-software-optimization.jpg?w=500)
Don’t be daunted by digitisation: A framework for manufacturers
Imagine doing business without face-to-face interaction.
![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/customer-service-charter.jpg?w=600)
How to Update a Customer Service Charter for Today’s Climate
Much like the 'About Us’ section on a website, a lot of customer service charters recap the company’s vision, values and overall mission.
![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/Paramobility_Pool_Hoist.jpg?w=600)
It’s True — Data Changes Lives. Just Ask Para Mobility
Para Mobility shares how data has empowered their sales team and business to change the lives and experiences for their customers.
3 ways to streamline service in just one day
Self-service is a powerful tool for customers during a time of crisis. To ensure your self-service channels make the biggest impact, here’s what you can do quickly.
![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/happy-employees-service-anz-header.png?w=500)
How To Create Happy Customer Service Agents
With employee experience (EX) increasingly recognised as a key ingredient of CX, how your team feels in their job is not something you can afford to ignore. We look at how you can create a happy workforce.
![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/connectionstoyou_sydney_19_Campsite.jpg?w=600)
6 top lessons from Connections to You Sydney
Connections to You Sydney showcased incredible service and marketing Trailblazers.
![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/service_rep_salesforce.jpg?w=600)
4 essential steps for onboarding a new customer service representative
Training and development is an ongoing process for any employee but here are four actions a customer service manager should take to give new reps the best possible start.
![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/improve_cust_service.jpg?w=600)
5 ways to assess and improve your customer service
Is your customer service meeting expectations?
![](https://www.salesforce.com/au/blog/wp-content/uploads/sites/4/2022/10/service_cx.jpg?w=600)
Service for connected customers: New channel and bot capabilities
Introducing innovations that will deliver the seamless customer experience (CX) your customers want.