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State of Service: Service Trends Across APAC
With insights from more than 700 service leaders and agents across Singapore, India, and Australia and New Zealand, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
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How to Keep Your Customer Promise in the Digital Evolution
Here are three ways you can evolve your service strategy to make sure that your employees are keeping customer promises, and therefore, keeping customers happy.
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State Of Service: Key Highlights For APAC
With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
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7 ways startups are smashing customer service
Even without big budgets and dedicated customer service staff, startups can nonetheless provide the kind of customer experience (CX) that more established companies dream of.
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4 lessons to improve your customer service strategy
A woman calls into a car company for help with the car she just purchased because the seats aren’t adjusting properly when installing her childrens’ car seats.
What Is Good Customer Service: A Detailed Guide
Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond.
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State Of Service: 2019’s Changing Customer Service Trends
Customer service hasn’t just changed — it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it.
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How to Create an Omnichannel Customer Service Charter
Customer service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite.
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Reinventing Your Approach To CX Begins With Employee Experience
The key to improving your customer experience (CX) lies in ensuring your employees have a good experience (EX).
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The future of banking
The future of banking is built on digital platforms, and customer trust will be gained through digital experiences.