Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time.
In a crisis, the traditional ways of doing business don’t always work. And just a month into the COVID-19 pandemic, retailers are already experiencing disruptions.
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service teams are now closing or are already closed, and they may remain closed for several months to come.
‘At work’ has, for many of us, always meant a physical space. But now companies, communities, schools and organisations of all kinds are reconciling how to adjust to working from home.
In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for senior executives, small business leaders and those in between
Pivot, pivot, pivot! We spent 10 days turning Salesforce’s largest APAC event, attracting more than 10,000 onsite attendees and taking more than six months to organise into Salesforce World Tour Sydney, a fully virtual event.
I'm not concerned about AI superintelligence ‘going rogue’ and challenging the survival of the human race – that science fiction is unsupported by any scientific research today. But I do believe we have to think about any unintended consequences of using this technology.
Future of Work: In 2020 automation software will continue to shape customer and employee experiences, starting with service delivery.
What happens after a successful release into production? We identify responsibilities for rolling out your digital transformation.
Over four incredible days San Francisco was transformed into a Salesforce playground, from the Customer 360 expo below ground level, to the Dreamforest in San Fran’s converted streets. From the APAC on Tour…
