The superpower of sales ops is to know how to dive into the data, and find the best ways to interpret and advise the business on next steps. They measure the world in…
Open Banking in Australia is introducing previously unimagined levels of customer experience and powerful competitive advantage for organisations. Gareth Gumbley, CEO of Frollo, shares how to get started.
Salesforce’s Stuart Ward draws on insights from the new Customer Imperative in Financial Services report to discuss how banks and insurers can use data and technology to create the personalised experiences customers crave.
Running a business and improving a business are two separate tasks, and the former tends to leave very little time for the latter. SMB Trailblazers are finding creative, tech-enabled solutions that help them juggle both.
In today’s financial services landscape, personalisation and great digital experiences are a must. Here’s how fintechs are raising the bar to meet new customer imperatives.
Sassoon Grigorian spoke with workforce experts Patrick Kidd, CEO of Digital Skills Organisation, and William Sim, VP, Trailhead Academy, Salesforce to find out how to bring business, government and employees into the next digital wave.
If there’s anyone who’s seen a huge variety of transformation projects, it’s Jackie Cook, Salesforce’s Senior Director of Transformation. In this infographic, Jackie breaks down the shared traits of the most successful transformation projects she’s seen to date.
A new report produced by Bain & Company and Salesforce, ‘The Customer Imperative in Financial Services: Permission to Personalise’, reveals expert insights and industry trends.