The emergence of a new category of customers, Generation Novel, is transforming the way service experiences are created and delivered. Brian Solis explains why the customer should come first — but in ways we hadn’t previously imagined.
In an age of tech-savvy customers and digital disruption, it’s important that financial services companies keep their finger on the pulse of what people want and need. During the recent Salesforce Live: A&NZ Financial Services Episode, three finserv leaders shared their advice for how to translate these insights into products people love.
There’s no magic formula for the sales process, but there are some things sales teams can focus on to increase their chances of success. Sales heavyweights Tony Hughes and Cian McLoughlin are back for another friendly debate about what sales teams should focus on to stand out from the crowd.
In the final two episodes of Salesforce Live: Australia & New Zealand, we heard Trailblazers, leaders and experts weigh in on what’s next for two distinct areas: Government and IT & Admin. While most of the challenges were different, many of the opportunities and paths forward shared some common themes. See the highlights and key takeaways below or watch the sessions on demand.
With so many consumers shifting toward digital options, many small businesses are still rethinking everything from offerings to operations. But being able to focus on your core purpose — what you do best, what your customers want from you, the unique value you provide to customers — requires leveraging technology. Leaders from Canva, Xero and Lawpath break it down in gif form.
Salesforce Live: A&NZ is well underway, and we’ve had a blast hearing from top Trailblazers, industry experts and innovative companies about what success looks like now and into the future. Let’s take a look back at just a few of the insights you’ll find in the financial services, retail and consumer goods, and sales episodes.
Our premiere episode of our very first Salesforce Live: A&NZ series went live yesterday. Here is our episode wrap-up – there was so much goodness we couldn’t hold back!
Five industry leaders discuss transforming company cultures, putting employees and customers first and creating digital ready businesses fit for the modern age.
Reopen. Rebuild. Recover. We can all agree on the destination but how do we get there? One critical element will be digital government. Here, Gisele Kapterian discusses why.
Salesforce Live: Australia and New Zealand 2021 kicks off on 24 March and we can’t wait for you to join us. Don’t miss this live brand experience.
