New research from Intermedium discusses the seven key drivers of digitisation and transformation across the public service.
The latest edition of the State of Service report captures a year of pivotal change for customer service. But its findings also signal the priorities of service leaders who are building a brighter 2021.
The acceleration in digital transformation across industries in 2020 has been nothing short of astounding, with projects that were expected to roll out over a few years happening much more quickly. Such speedy…
A change of structure at Veolia provided the foundation for the business to tackle the demands of COVID-19. Di Terry, Salesforce’s Vice President, Australia – Solution Engineering caught up with Ben Sullivan, Chief Digital Officer, Veolia Australia & New Zealand to discuss the non-traditional structure, launching a customer hub, and becoming a data company.
Normally this time of year, we’d be with many of you in the APAC on Tour lounge in San Francisco, chatting about the amazing Dreamforce keynote we’d just seen.
The insurance industry has been shouting about innovation and digital transformation for years but the reality is weighed down by legacy technology and often culturally entrenched resistance to change. Here’s how Salesforce’s acquisition of Vlocity is changing that.
Fewer than half of managers in organisations that are using or planning to start using Artificial intelligence (AI) are very confident that they and their companies understand the ethical risks. Here, Sassoon Grigorian recaps a recent webinar with leaders in ethical AI, Infusing Ethics into AI Policy.
Citizens expect frictionless experiences, crises have revealed what’s possible, and data-led policy and services are becoming non-negotiable. Here, Gisele Kapterian discusses the findings of a new Intermedium report on the drivers of government agency digitisation.
