Leaders from RACV share how they’re capitalising on new customer expectations to create amazing experiences that build loyalty and trust.
Open Banking in Australia is introducing previously unimagined levels of customer experience and powerful competitive advantage for organisations. Gareth Gumbley, CEO of Frollo, shares how to get started.
Salesforce’s Stuart Ward draws on insights from the new Customer Imperative in Financial Services report to discuss how banks and insurers can use data and technology to create the personalised experiences customers crave.
In today’s financial services landscape, personalisation and great digital experiences are a must. Here’s how fintechs are raising the bar to meet new customer imperatives.
A new report produced by Bain & Company and Salesforce, ‘The Customer Imperative in Financial Services: Permission to Personalise’, reveals expert insights and industry trends.
In an age of tech-savvy customers and digital disruption, it’s important that financial services companies keep their finger on the pulse of what people want and need. During the recent Salesforce Live: A&NZ Financial Services Episode, three finserv leaders shared their advice for how to translate these insights into products people love.
Salesforce Live: A&NZ is well underway, and we’ve had a blast hearing from top Trailblazers, industry experts and innovative companies about what success looks like now and into the future. Let’s take a look back at just a few of the insights you’ll find in the financial services, retail and consumer goods, and sales episodes.
Back in mid-2020, futurist Brett King shared his thoughts on how digital transformations brought on by COVID-19 would affect financial services. Ahead of his appearance in the Financial Services Episode at Salesforce Live: Australia & New Zealand on 30 March, we asked him to share what’s happened with financial services since, and how technology is creating change in the industry.
October 5 is D-day for DDO (RG 274) and IDR (RG 271) changes. Here’s why a digital response to the new regulations is your FinServ organisation’s best bet.
The insurance industry has been shouting about innovation and digital transformation for years but the reality is weighed down by legacy technology and often culturally entrenched resistance to change. Here’s how Salesforce’s acquisition of Vlocity is changing that.
