The businesses that will be remembered positively after COVID-19 are extending empathy and grace to their employees, customers and communities. We’ve seen so many communities recently of people being their best selves –…
This year’s theme for National Volunteer Week is ‘Changing Communities. Changing lives’. It seems fitting given the current global shifts we have experienced over the past months.
Salesforce and Boston Consulting Group have collaborated to understand more about customer expectations of government in a new research report, "The Trust Imperative: Why Customer Experience in Government Matters".
We’re in the midst of the Fourth Industrial Revolution — IoT, innovation and technology are transforming the way we work and customer expectations. Every industry is facing change that was once inconceivable. By…