Dr David Agus is Professor of Medicine and Biomedical Engineering; Director, Lawrence J Ellison Institute for Transformative Medicine of USC; and Director, USC Centre for Applied Molecular Medicine at University of Southern California. Here, he discusses why he thinks the new role of Chief Health Officer will be critical for companies and what that role will entail.
As office workers switch to remote work en masse, CIOs are doing the heavy lifting to improve employee and customer experience. Di Terry, VP Australia Solution Engineering at Salesforce, shares what we can learn from the CIOs who are proving very good at it.
Running a small or medium business is the dream of many Australians and New Zealanders.
Over the past month, business practices have changed around the world. Routines are no longer the same, and we’re figuring out where to focus and how to pivot based on changing data and operational considerations.
Our CMO Stephanie Buscemi recently caught up with Soledad O’Brien and Sheryl Crow to talk about leadership and creativity in isolation and crisis. Here are the highlights.
Self-service is a powerful tool for customers during a time of crisis. To ensure your self-service channels make the biggest impact, here’s what you can do quickly.
Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time.
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service teams are now closing or are already closed, and they may remain closed for several months to come.
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