What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
Salesforce’s Outforce ANZ Treasurer and Mardi Gras co-lead Jacob Hkeik, along with members of Outforce, share why being part of an equality group adds incredible value to workplace culture, community and self.
Founded in New Zealand in 1934, Fisher & Paykel retails household appliances in more than 30 countries. In addition, the company has a large network of customers, including builders, designers, retail partners and,…
In a work-from-anywhere world, this accomplishment speaks volumes of the people who enable our culture to flourish.
Banking providers around the world are helping millions of people and small businesses manage tremendous financial uncertainty amid COVID-19.
Iconic footwear brand and pioneer of enterprise 1-for-1 programs TOMS listened to its audience, finding an opportunity to increase impact and brand relevance.
We’ve assembled a playbook for advertising in a downturn, with actions built around insight, impact, improvement and investment. And it’s just a 5-minute read.
In a crisis, there are three major tracks businesses progress through, and the CIO plays a central role in each. Once these tracks are understood, and once the organisation recognises which parts of their business is within each track, it becomes significantly easier to identify systems and technologies to help empower recovery plans and accelerate growth.
While the world battles a health crisis, businesses are facing another imminent threat: cyberattacks. The number of security threats has surged as hackers capitalised on the vulnerabilities unveiled by the nearly overnight transition to remote work. McAfee’s VP Global Sales Operations Pilar Schenk shares how she and her team helped reps sell from home at a critical time.
