Running a small or medium business is the dream of many Australians and New Zealanders.
It’s critical to focus on helping customers extract value from your products and services now.
Nine important steps to keep work-from-home environments secure – protect yourself, your data and your work.
Evlynn Hayes, Manager, Seniors Card & Business Services at the Office for Ageing Well, shares how the Seniors Card team were able to respond quickly and be there for their members when it counts.
Hayden McEvoy, CEO and Founder of A Team Tuition, shares the story behind his business and how he quickly prepared it to support 220 tutors and more than 10,000 students online when he saw the seriousness of COVID-19.
Salesforce has more than 50,000 employees working remotely during the COVID-19 pandemic. Here are our top tips to help you be productive and be well.
Soledad O’Brien, the award-winning journalist and producer, recently told Salesforce CMO Stephanie Buscemi that in times of crisis, opportunities emerge in every organisation for true leaders to rise to the occasion.
A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.
In 20+ years of working in customer service, EVP Customer Support Jim Roth would have never guessed that we would move completely out of the contact centre in a matter of weeks –…
