Need to move fast on transformation? You’re not alone. Here’s why people need to be front and centre – and how to drive successful change.
In the second and most recent Trust Imperative report, we found modest gains in trust but huge upticks in the amount of people accessing digital services from government. With customer expectations rising, how can government keep building on trust and earning permission to personalise services? Watch this infographic for some possible answers.
In research that builds on last year’s Trust Imperative report, we found that three out of four people expect personalised government services. But they also want a clearer understanding of the benefits and…
In the final two episodes of Salesforce Live: Australia & New Zealand, we heard Trailblazers, leaders and experts weigh in on what’s next for two distinct areas: Government and IT & Admin. While most of the challenges were different, many of the opportunities and paths forward shared some common themes. See the highlights and key takeaways below or watch the sessions on demand.
By 2025 Australia will need 156,000 new technology workers, with 87% of jobs now requiring digital skills. This digital skills gap requires urgent action from business leaders and governments alike. The Salesforce-YouGov Digital Skills —…
Many people, organisations and communities have had to operate and think differently over the past 18 months.
Reopen. Rebuild. Recover. We can all agree on the destination but how do we get there? One critical element will be digital government. Here, Gisele Kapterian discusses why.
New research from Intermedium discusses the seven key drivers of digitisation and transformation across the public service.
Citizens expect frictionless experiences, crises have revealed what’s possible, and data-led policy and services are becoming non-negotiable. Here, Gisele Kapterian discusses the findings of a new Intermedium report on the drivers of government agency digitisation.
Miguel Carrasco has been with Boston Consulting Group for more than 20 years, and is now global leader of the BCG Centre for Digital Government and CEO of BCG Platinion APAC.
