When you’ve spent a year and a half travelling the world and going to school in Tokyo, it’s unlikely you're going to take a traditional university-led career path.
In collaboration with Boston Consulting Group, Salesforce recently surveyed 1,600 citizens and interviewed 20 government decision makers across Australia and New Zealand about the relationship between trust, data and citizen experience.
Evlynn Hayes, Manager, Seniors Card & Business Services at the Office for Ageing Well, shares how the Seniors Card team were able to respond quickly and be there for their members when it counts.
New research has revealed massive opportunity and significant risk for governments at all levels, and customer experience is the key to both (CX).
A study by the Australian Council of Learned Academies has shown that 79 per cent of Australians surveyed want artificial intelligence programmed to be ethical.
Having Australia be a top 3 digital government by 2025 is a challenging goal.
