When COVID-19 hit, the sales landscape changed overnight. While some of these changes felt like they might be temporary, as restrictions ease in some places and tighten in others, it’s becoming clear that selling is likely changed forever.
The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.
Almost one year into the COVID-19 crisis, it’s clear that the challenges for service leaders and their teams in Australia and New Zealand are significant.
Citizens expect frictionless experiences, crises have revealed what’s possible, and data-led policy and services are becoming non-negotiable. Here, Gisele Kapterian discusses the findings of a new Intermedium report on the drivers of government agency digitisation.
The latest State of Sales report reveals 85% of sales professionals agree sales ops is becoming increasingly strategic. Check out REA Group’s success story to see why.
The sales operations role has been the unsung hero of sales for quite some time. Now, with changing conditions requiring sales teams to gain deeper customer insights, the efficiencies and technical knowledge sales ops bring to the table is taking on a special importance.
New precedents have been set this year on every stage of our social, professional, private and cultural lives, and fresh examples of ‘the new normal’ have emerged nearly every week as we’ve adapted amid COVID-19.
