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Beyond the Sale: How AI-Powered Customer Service Drives Small Business Success
Beyond the initial sale, the true measure of small business success lies in exceptional customer service. Discover how AI and automation can help you provide exceptional service, turning happy customers into loyal fans and driving long-term growth.
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36 Customer Service Statistics To Move Your Business Forward
What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
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5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
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What is Live Chat, and How is It Important to Your Customers?
Demystify Live Chat on Salesforce with our comprehensive guide. Discover how this real-time communication tool enhances customer engagement, streamlines support, and accelerates sales. Uncover the key features and benefits of Live Chat to revolutionise your Salesforce experience.
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3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
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Unveiling the Power of Customer Strategy Frameworks: A Comprehensive Guide
Explore the power of Customer Strategy Frameworks in our insightful piece. Uncover proven methodologies on Salesforce to refine customer interactions, foster loyalty, and strategically propel your business towards unparalleled success. Dive into the art of customer-centric growth.
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How To Pitch Tech That Will Transform The Customer Experience And Boost ROI
With economic headwinds putting the pinch on budgets, sales, marketing, IT and service leaders need to be across the technology trends that will help them deliver more with less.
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Your Contact Centre Can Earn Money for Your Company, Too
Every contact centre call costs your business. With these practical steps, you can improve efficiency, enhance the customer experience and increase your contact centre revenue.
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3 Ways Generative AI Will Reshape Customer Service
What will this emerging technology mean for service teams? Here are early thoughts.