Every contact centre call costs your business. With these practical steps, you can improve efficiency, enhance the customer experience and increase your contact centre revenue.
What will this emerging technology mean for service teams? Here are early thoughts.
Evolve your business to make sure your employees are exceeding your customers’ expectations. Here are three ways to do just that.
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
Every business wants to craft long-lasting relationships with their customers — and that’s particularly true in fashion, which calls for up-to-the-minute connection.
Last week’s World Tour was so jam-packed with insights, we’ve decided to unpack some of the biggest lessons and takeaways. If you’re looking to transform your business’s service model and customer experiences, this video is for you.
Our ‘Great Minds of Service’ webinar series is underway, and we’ve already heard crucial insights and advice from experts and Trailblazers. In this blog, we’ll deconstruct some of the most compelling numbers we’ve heard so far and look at how you can take similar approaches to transforming customer experience in your business.
With holiday season approaching, we are bringing retailers 12 ways to offer excellent customer experience in your retail business — online or in person.
If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes, Executive of Digitisation for Consumer & Small Business, to hear her thoughts on how the architects of the new future of work will design the next era of business innovation.
