Service

It’s probably no surprise that data, generative AI, and automation are trending for customer service in 2024. The fun and the challenge is bringing these trends to life in your service organisation, but these practical tips will help.

Discover the latest innovations in customer service AI and how you can achieve new levels of efficiency and customer satisfaction.

Optimise your retail supply chain with key strategies, technology, and better supplier collaboration. Navigate challenges for improved performance.

AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business.

Learn what a Salesforce Administrator is, and what they do to create a vital bridge between business and technology.

Net promoter score, or ‘NPS’, is a way of measuring customer satisfaction. It presents customers with a simple survey, then feeds their answers into a formula to produce a single figure for benchmarking.

Beyond the initial sale, the true measure of small business success lies in exceptional customer service. Discover how AI and automation can help you provide exceptional service, turning happy customers into loyal fans and driving long-term growth.

With the potential benefits of AI evolving daily, World Tour Essentials Melbourne is your chance to see the latest ways that CRM + AI + Data + Trust can transform how you connect with customers and grow your bottom line.

Master competitor analysis with Salesforce: Identify rivals, analyse trends, and gain a strategic edge. Stay ahead in today's competitive landscape!

What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.