Beyond the initial sale, the true measure of small business success lies in exceptional customer service. Discover how AI and automation can help you provide exceptional service, turning happy customers into loyal fans and driving long-term growth.
With the potential benefits of AI evolving daily, World Tour Essentials Melbourne is your chance to see the latest ways that CRM + AI + Data + Trust can transform how you connect with customers and grow your bottom line.
What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Which marketing tools should your small and growing business lean on for lead generation, conversion and more? These five are the pillars of any marketing strategy on a budget.
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
On the spectrum of no-touch AI to high-touch human interactions, everything has its place in the service experience. Matt Kravitz, VP, Service Cloud Product Management at Salesforce shares a practical guide to make sure your customer support solves the right problems on the right platforms at the right times.
Uplevel your self-service customer support with these simple tweaks.
Discover how Australian businesses are using AI to meet today’s biggest challenges in field service head-on, improving productivity, enhancing customer experiences, and empowering workers with smarter, more efficient tools for unparalleled service delivery.
An effective knowledge base article is clear, engaging, and helpful. Here's how to write one (with some help from AI) that your customers will love.
