What will this emerging technology mean for service teams? Here are early thoughts.
Evolve your business to make sure your employees are exceeding your customers’ expectations. Here are three ways to do just that.
Salesforce Live is bringing the best of Dreamforce to Australia and New Zealand, including insights into how local Trailblazers like you are doing more with less, all while still making customer magic. Follow us as we recap the most inspiring stories and lessons.
Want to deliver a personalised customer experience? Here’s how you can meet their expectations.
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
Every business wants to craft long-lasting relationships with their customers — and that’s particularly true in fashion, which calls for up-to-the-minute connection.
Last week’s World Tour was so jam-packed with insights, we’ve decided to unpack some of the biggest lessons and takeaways. If you’re looking to transform your business’s service model and customer experiences, this video is for you.
Service leaders are a key part of any organisation. Check out our latest blog to find out why service leaders can make or break a business.
It is no small task to scale a customer service team to handle 200,000 complex customers, across multiple jurisdictions. With a team of just 20 people it seems near impossible — but as BizCover have proved it can be done. Brad Hoyle, Operational Excellence Manager at BizCover shares how the team tailored their use of Salesforce from manual case management into transformative highly automated business systems.
