In 20+ years of working in customer service, EVP Customer Support Jim Roth would have never guessed that we would move completely out of the contact centre in a matter of weeks –…
Self-service is a powerful tool for customers during a time of crisis. To ensure your self-service channels make the biggest impact, here’s what you can do quickly.
For Australian manufacturers looking to compete at a global level, it’s time to look past automation on the factory floor. Here are five ways to optimise productivity across functions.
What happens after a successful release into production? We identify responsibilities for rolling out your digital transformation.
Our top 5 insights from day one of Dreamforce: including the Opening Keynote, AI and ethics, the magic of 5G, and a chat with Apple’s Tim Cook.
With employee experience (EX) increasingly recognised as a key ingredient of CX, how your team feels in their job is not something you can afford to ignore. We look at how you can create a happy workforce.
The pace of change in retail – as in every other industry – is constantly increasing. Internationally, we’re seeing closures of those stalwart bricks and mortar stores that were previously thought immune to just about everything. Locally we’re seeing ‘right-sizing’ – not quite closures but not a sign of booming in-store sales.
Customers across every generation are more demanding, more discerning and more connected than ever.
We surveyed more than 3500 service leaders and agents across the globe for the third edition State of Service report and found customer service is on the cusp of a digital revolution. But there is a gap between customers’ expectations and how companies are providing service.
Connections to You Sydney showcased incredible service and marketing Trailblazers.
