Even without big budgets and dedicated customer service staff, startups can nonetheless provide the kind of customer experience (CX) that more established companies dream of.
Sharing data and observations from more than 2000 small and medium businesses owners and leaders from around the world.
Artificial intelligence is increasingly a part of how businesses stay competitive – they’re using it to predict customer behaviour, automate tasks, personalise customer experiences, manage supply chains and more.
Sales and marketing is critical to the success of a small business. Yet, in today’s market, it’s no longer viable for sales and marketing to operate in silos. They have to be collaborating, and they need the technology to do so.
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
Hi there — we’re so glad you want to find out what we’re all about. This is a fairly old article and, let’s be honest, we’ve changed so much over the past few…
