Leaders from RACV share how they’re capitalising on new customer expectations to create amazing experiences that build loyalty and trust.
Jessica Macpherson, Heidi Prowse, Mia Pacey, Mark Tossell and Rebecca Aichholzer all know what it’s like to don the “giant disco ball” that is the Salesforce Golden Hoodie. Here they share memories of that experience and their journey since.
Trailblazers Emily McCowan and Alex Crossan share what they’ve learnt since becoming a Salesforce Architect.
Foxtel’s mission is straightforward: make it easier for people to watch the TV they love. To achieve that mission, they’re focusing on improving customer experiences – which maybe isn’t quite as straightforward. It…
Angus McDonald, CEO of Barbeques Galore, shares the transformation that has super-charged the creation of the ultimate barbecue experience for the customer. From daydreaming about the features of their dream barbecue to producing…
Use Earth Day as your conversation starter and learn the role businesses need to play in environmental care.
Salesforce Live: Australia and New Zealand’s premiere episode covered a lot of topics: from innovation acceleration to equality and intersectionality.
When it comes to customer service, the idea that technology is at odds with a human touch hasn’t been an easy one to shake. When some people hear “automation” or “artificial intelligence,” they might imagine impersonal interactions. But that misunderstands technology’s role. Here’s why.
