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Disrupting Pest Control: Using Technology to Iron out the Bugs
Ryan Robertson, co-founder and CEO of Bittn, shares how their 21st century customer service allows them to outsmart bugs and their competition.
How RACV Is Driving the Future of Customer Experience in Insurance
Leaders from RACV share how they’re capitalising on new customer expectations to create amazing experiences that build loyalty and trust.
Where Are They Now? 5 A/NZ Golden Hoodie Recipients Touch Base
Jessica Macpherson, Heidi Prowse, Mia Pacey, Mark Tossell and Rebecca Aichholzer all know what it’s like to don the “giant disco ball” that is the Salesforce Golden Hoodie. Here they share memories of that experience and their journey since.
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5 Things I Wish I Knew Before Becoming a Salesforce Architect
Trailblazers Emily McCowan and Alex Crossan share what they’ve learnt since becoming a Salesforce Architect.
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Foxtel on Keeping Transformation Projects on Track and Customers at the Centre
Foxtel’s mission is straightforward: make it easier for people to watch the TV they love. To achieve that mission, they’re focusing on improving customer experiences – which maybe isn’t quite as straightforward. It…
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How a Sizzling Omni-Channel Transformation Become One of Australia’s Coolest Retailers
Angus McDonald, CEO of Barbeques Galore, shares the transformation that has super-charged the creation of the ultimate barbecue experience for the customer. From daydreaming about the features of their dream barbecue to producing…
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Make Earth Day The First Step In The Journey Toward Sustainability
Use Earth Day as your conversation starter and learn the role businesses need to play in environmental care.
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The Statistics That Got People Talking At Salesforce Live: A&NZ
Salesforce Live: Australia and New Zealand’s premiere episode covered a lot of topics: from innovation acceleration to equality and intersectionality.
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3 Ways Smart Technology Fuels Human Customer Service
When it comes to customer service, the idea that technology is at odds with a human touch hasn’t been an easy one to shake. When some people hear “automation” or “artificial intelligence,” they might imagine impersonal interactions. But that misunderstands technology’s role. Here’s why.
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How Guide Dogs building a culture of inclusion and equality
Dale Cleaver, CEO of Guide Dogs NSW/ACT, shares how the organisation is nurturing a culture of inclusion so everyone can live a fulfilling and authentic life on their own terms.