With customer experience now the key driver of business success, the goal is to make it easy for your employees to manage customer experiences — which is what Salesforce Customer 360 is all about.
Joe Delaney, Industry Strategy Director, Energy & Utilities at Salesforce, argues that increased customer engagement will allow Australian and New Zealand’s electricity networks to enable a more resilient energy system.
The superpower of sales ops is to know how to dive into the data, and find the best ways to interpret and advise the business on next steps. They measure the world in…
This year’s World Mental Health Day reminds us of the inequity in access to mental health services and why we need to break the stigma surrounding mental health once and for all.
From emergency services to health care, trust loomed large in the public sector sessions at Dreamforce 2021. Here are some of our favourite highlights that show how public sector leaders from all over the world are adapting to uncertainty, building trust and creating efficiencies that help deliver improved customer outcomes.
Whether they are advocating for and supporting Latino workers or creating virtual feasts and irresistible playlists, Latinoforce is focused on fun, giving back and creating a strong Latino community. Bonus? Everyone is welcome to join.
If you didn’t catch Dreamforce 2021, we’ve captured our top inspiring moments for business leaders to help you to start creating change.
Excitement levels were high for Salesforce’s Industries Summit: Retail, Consumer Goods and Manufacturing and Financial Services.
We did it! We took over an afternoon of Dreamforce to bring you the business insights and customer success stories lighting up the Asia—Pacific region. We’ve wrapped up the top moments in everyone’s…
Salesforce Marketing Cloud and Loyalty Management specialists Maryrose Walsh and Brendan Gomes reveal how zero-party data is now more important than ever.
