Everyday our customers process over 2.9 million commerce orders, 2.8 billion marketing messages and 4.5 billion service/case interactions. As the Salesforce offering has developed over the years it has become the platform of customer engagement, helping retailers and and consumer goods companies place the customer at the centre of their vision. This seems obvious now, but over time we have transitioned from a B2B offering to one that has an obsessive focus on knowing and engaging each and every individual customer by connecting every part of your business on a single, intelligent platform.
Back in mid-2020, futurist Brett King shared his thoughts on how digital transformations brought on by COVID-19 would affect financial services. Ahead of his appearance in the Financial Services Episode at Salesforce Live: Australia & New Zealand on 30 March, we asked him to share what’s happened with financial services since, and how technology is creating change in the industry.
While a lot about the sales profession has changed in the past year, do these changes mean sales teams need to adopt a new set of skills? We put this question to sales experts Tony Hughes and Cian McLoughlin ahead of the Sales Episode at Salesforce Live: Australia & New Zealand, now available on-demand.
Salesforce’s Director, Retail Industry Strategy, James Johnson looks at how the most successful retailers capitalised on changing trends ahead of the Retail and Consumer Goods Trailblazers Episode at Salesforce Live: Australia & New Zealand on 1 April.
It’s time to rethink how you’re putting the customer at the centre of your business. With customer experience now the key driver of business success, the goal is to make it easy for your employees to make it easy for your customers – which is what Salesforce Customer 360 is all about.
Dr Moira Junge, a psychologist, sleep disorder expert and Sleep Health Foundation (SHF) board member, explains how we should be thinking about sleep and why those ‘better sleep’ listicles don’t always help.
For the third year in a row, Salesforce had the pleasure of living its core value of equality by serving as a major partner of Sydney Gay and Lesbian Mardi Gras.
Salesforce Live: Australia and New Zealand is in action! From 24 March there is a whole series of episodes over six weeks you can watch and learn from.
October 5 is D-day for DDO (RG 274) and IDR (RG 271) changes. Here’s why a digital response to the new regulations is your FinServ organisation’s best bet.
Here are the key takeaways from the latest State of Sales report highlighting how Australia and New Zealand sales professionals adapted to new ways of working and the future of the profession.
