Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.
The pressure is on for service. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint, while businesses expect service to contribute more to the bottom line. Discover key insights and the latest customer service trends from the latest State of Service Report to help your organisation rise to the occasion.
What are soft skills, and why are they crucial for professional success? Learn more with Salesforce.
Discover how Agile methodology revolutionises project management with a focus on collaboration, flexibility, and customer-centric approaches.
Discover how GRC software streamlines governance, risk management, and compliance, ensuring your organisation stays secure while boosting efficiency.
Explore the essential data security standards that protect sensitive information, ensure compliance, and fortify your organisation's cybersecurity posture.
Discover the challenges & benefits of digital transformation in government, with examples of how technology enhances efficiency & citizen engagement worldwide.
Explore the benefits and features of education-focused CRM systems to streamline student management, enhance communication, and drive institutional growth.
It’s probably no surprise that data, generative AI, and automation are trending for customer service in 2024. The fun and the challenge is bringing these trends to life in your service organisation, but these practical tips will help.
