Hayden McEvoy, CEO and Founder of A Team Tuition, shares the story behind his business and how he quickly prepared it to support 220 tutors and more than 10,000 students online when he saw the seriousness of COVID-19.
Salesforce has more than 50,000 employees working remotely during the COVID-19 pandemic. Here are our top tips to help you be productive and be well.
Soledad O’Brien, the award-winning journalist and producer, recently told Salesforce CMO Stephanie Buscemi that in times of crisis, opportunities emerge in every organisation for true leaders to rise to the occasion.
A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.
In 20+ years of working in customer service, EVP Customer Support Jim Roth would have never guessed that we would move completely out of the contact centre in a matter of weeks –…
When we look back on crises, a clear pattern emerges – we stay resilient during chaos by acting fast, being flexible and staying laser-focused on trust.
Being a lifelong learner, Lindsey Peterson has always chased the dream of finding the right balance between her passion and her day job. Not an easy feat when your passions range from sustainability to talent development to change management.
Over the past month, business practices have changed around the world. Routines are no longer the same, and we’re figuring out where to focus and how to pivot based on changing data and operational considerations.
“We are living in a metaphorical hurricane,” says Thrive Global and Huffington Post Founder Arianna Huffington. “But even in the middle of the most ferocious hurricane, there is a place of calm.”
Self-service is a powerful tool for customers during a time of crisis. To ensure your self-service channels make the biggest impact, here’s what you can do quickly.
