Here are three ways you can evolve your service strategy to make sure that your employees are keeping customer promises, and therefore, keeping customers happy.
With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
If you’re anything like me, you’ve attended a few marketing conferences in your time.
Managing director and founder of Thankyou, Daniel Flynn's journey to becoming Australia’s leading mainstream social enterprises helping end global poverty.
With outstanding customer experience at the heart of any successful marketing strategy, marketers need to be wary of these common pitfalls that can undermine customer relationships before they’ve even got off the ground.…
Even without big budgets and dedicated customer service staff, startups can nonetheless provide the kind of customer experience (CX) that more established companies dream of.
A culture of trust, a mindset of growth, a rejection of complacency and an ability to interpret data correctly are all crucial contributors to accurate sales forecasting.
It all started with a carry-on bag. It's one of my favourites — a dark navy with black piping by a well-known luggage manufacturer. I I splurged and paid quite a bit but felt reassured as it came with warranty and assurance by the sales rep that I wouldn’t even be needing it. I felt good about my purchase and even better about the brand.
Yesterday wrapped up the Breakouts and Super Sessions of Salesforce TrailheaDX and, even though developers and admins are diving into another two days of bootcamps, there’s so much big news to share. Here are our top five moments from the past week.
