Salesforce Live: Australia & New Zealand is upon us! Wednesday 24 March was the premiere episode, followed by a whole series of episodes over six weeks. It is a veritable virtual feast of live workshops, Trailblazer connections, roundtables, special guests, and programs that showcase Salesforce Customer 360.
Salesforce Live: A&NZ will be the biggest and best gathering of Trailblazers in 2021. If you want to be inspired, see innovation in action, learn, network, champion equality and have plenty of fun, Salesforce Live: A&NZ is for you.
So where to begin? Here’s a taster of Salesforce Live: A&NZ highlights so you can plan your calendar. Think of it as the answer to the question we know you’re trying to solve: if I could tune in to one session each episode of Salesforce Live, what should it be?
Episode 1 – Keynote: Success from Anywhere
Audience: All
Date: On-demand
Time: 11:30 a.m.-12:15 p.m.
Hear from Pip Marlow, CEO & EVP, ANZ/ASEAN at Salesforce, Michael Ackland, Group Executive, Consumer & Small Business at Telstra, and Kul Singh, Chief Sales Officer at REA Group, to find out how different kinds of businesses are adapting to the new all-digital, work-from-anywhere world. Want to know how Customer 360 is going to drive success in that world? This is where to find out. Plus, there’s going to be some announcements in this one you won’t want to miss.
Episode 2 – Mapping a Path to Growth with Digital and Personal Selling Innovation
Audience: Sales Trailblazers
Date: On-demand
Time: 11:30 a.m.-12:15 p.m.
Australia and New Zealand sales teams mastered the art of the pivot during the pandemic. Find out in this session how sales leaders at 3M devised their innovative pandemic-proof strategies to keep meeting customer needs and them some.
Episode 3 – Ahead of the Curve: Lessons from Two Financial Services Mavericks
Audience: Financial Services Trailblazers
Date: On-demand
Time: 11.:35 a.m-12:00 p.m.
Customers and employees are driving the demand for better service, flexible products, trusted relationships, improved culture, new skills and data first decision making. This is where you find out how to deliver. Join ANZ Bank’s Gerard Florian and futurist Brett King for a discussion on how to keep up with accelerated technological change across financial services.
Episode 4 – What’s Rogue and Vogue in Retail and Consumer Goods
Audience: Retail and Consumer Goods Trailblazers
Date: On-demand
Time: 11:30 a.m.-1:00 p.m.
Join Tommy McCubbin as he hears from Coca-Cola Amatil about the revolution of their B2B commerce business, Super Retail Group on intelligent customer and employee experiences, and MECCA on live commerce trends and transforming to virtual consultations. Don’t miss Barbeques Galore virtual store tour. Bring your own sausage.
Episode 5 – Digital Transformation in 2021 and Beyond
Audience: Marketers and Digital Experience Trailblazers
Date: 20 April
Time: 11:30 a.m.-12:15 p.m.
Join this session to discover how MECCA is making the leap from digital transformation to digital imperative. Learn how they’ve enhanced the customer experience, linking online with in-store interactions resulting in increased customer loyalty and lifetime value.
Episode 6 – The Small Business Show
Audience: Small Business Trailblazers
Date: 21 April
Time: 11:30 a.m.-12:10 p.m.
Ready, set, grow! Find out how it’s done when Australian entrepreneur Tobi Skovron hosts industry leaders and small business Trailblazers (think COSBOA, Canva, Xero and Lawpath) for a discussion on how they’re reinventing, building resilience and getting back to growth.
Episode 7 – State of Service 2021 and Leaders’ Perspectives
Audience: Service Trailblazers
Date: 22 April
Time: 12:00 p.m-12:30 p.m.
Our State of Service report is always a must read. In this session you’ll find out how that research is playing out in the real world as service experts share their insights on what they envision over the next 12 months. Nigel Piper, Executive General Manager Customer Experience at Xero, shares how Xero is using content and digital experiences to become not just support, but trusted advisors. And Yvonne Timson, COO at Community Vision, talks about how the pandemic has made digital adoption compelling even for the older demographic. How is that working out and how are organisations enabling it? Join the session to get the low down on this and more.
Episode 8 – Government with 2020 Vision
Audience: Government Trailblazers
Date: 27 April
Time: 11:30 a.m-12:00 p.m.
Digitised systems that allow for agile responses, clear communication and personalised services from government have never been more in need than over 2020. Find out from this panel how government can meet the challenges that lie ahead. Public sector expert and government editor of the AFR, Tom Burton, facilitates.
Episode 9 – What Does it Take to Create and Maintain High Performing Teams?
Audience: Admin and IT Trailblazers
Date: 29 April
Time: 11:30 a.m-12:10 p.m.
Football champion and 2014 Australian of the Year, Adam Goodes, joins this esteemed panel to share his experience of how to build and maintain a high performance team. Throw volatile times, plenty of uncertainty and the role of technology into the mix, and it makes for a seriously interesting challenge. Discover how technology is being used to boost motivation, renew engagement and drive success with teams and their organisations.
Catch up on all the on-demand episodes.
