Missed the live stream of Salesforce World Tour Sydney 2022? Not to worry — we’ve handpicked the best sessions relevant to each role, industry or sector. So, head to Salesforce+ and learn the latest from our Trailblazer community on how to succeed from anywhere.
Marketing
Building customer relationships for life starts with a data-first approach and building relevant, personalised and authentic experiences online. Learn how other Trailblazers are driving interest and sales from anywhere.
- How Macquarie Bank Uses Marketing and Customer Engagement to Create Lifelong Advocates
- Achieving a Seamless Customer Experience for AFL Fans
- Build Connected Media Enterprises and Drive Growth in a Converged Media Market
- Gain Insights and Key Learnings From the Most Successful Digital Transformations
Commerce
In a digital world, consumers have come to expect a seamless buying and service experience across all channels. Learn from other Trailblazers on how they’ve built and applied customer-first commerce platforms.
- 3 Steps to Grow Faster and Go Global with Commerce Cloud
- Accelerating the Path to Net Zero (with the Government of South Australia and Green Fleet)
- Gain Insights and Key Learnings From the Most Successful Digital Transformations
Sales
We’re in a sell-from-anywhere world. This means that to close deals faster, sales teams need to streamline their process and keep their teams updated. Learn from these Trailblazers who are using Sales Cloud and Slack to bring in new prospects and close deals.
- How Reece Creates Customers for Life
- Build a Connected Media Enterprise & Accelerates Growth in a Converged Media Market
- How Canva is Streamlining its Sales Process to Accelerate Global Growth
Service
Customers expect effortless, personalised, and digital customer service. This means that customer service agents need to be empowered with automation to elevate their service from reactive to proactive.
- Transform Customer Service with Service Cloud and True Alliance
- How Reece Creates Customers for Life
- A Trailblazer’s Guide to Better Customer Service (with Bittn and 8Squad)
IT
Distributed teams are relying on their IT departments to connect and get stuff done. Learn how Trailblazers are building mobile-ready apps to enable a more connected and productive workplace.
- How hummgroup Rapidly Innovates and Scales in a Highly Competitive Environment
- How to Build and Secure Apps Fast with Global Scale (with Leap Dev and Conveya)
- Accelerate Digital Transformation in Financial Services (with Prospa and Nano Home Loans)
- Ready, Set, Analyse. How Transurban is Driving Success with Tableau
- How Slack Became Nine’s Digital HQ and Revolutionised the Way News is Published
Leadership and executives
How the world works has changed forever. Learn from leaders across all industries on how they are adapting and thriving in this new world.
- Accelerating the Path to Net Zero (with the Government of South Australia and Green Fleet)
- Building Resilience and Trust During Times of Uncertainty (with the Hon. Victor Dominello, Minister for Digital, Minister for Customer Service, Service NSW)
Public sector
For those working in the public sector, engaging and supporting your community needs to be done online. Learn how Trailblazers are leaning into modern platforms to personalise service delivery.
- Building Resilience and Trust During Times of Uncertainty (with the Hon. Victor Dominello, Minister for Digital, Minister for Customer Service, Service NSW)
- Accelerating the Path to Net Zero (with the Government of South Australia and Green Fleet)
Not-for-profit
Discover how Trailblazers are using our technology to thrive in this new world, whilst continuing to drive impact for their mission. Learn best practices in strengthening relationships with stakeholders, and engaging individuals and teams to overcome some of the most common human barriers to digital transformation.
- Accelerating the Path to Net Zero (with the Government of South Australia and Green Fleet)
- How to Inspire Hearts and Minds to Overcome Barriers to Business Transformation
- Why End to End Stakeholder Engagement is Critical for Transformation Success
Retail
Shoppers expect seamless buying experiences across all channels anywhere, every time. Hear how Trailblazers drive success from anywhere with customer-centric shopping platforms that drive personalised engagement across all touchpoints.
- 3 Steps to Grow Fast and Go Global with Commerce Cloud
- Transform Customer Service with Service Cloud and True Alliance
- How Reece Creates Customers for Life
Financial services
Fostering a lifetime of trust requires a unified financial services experience across channels and products. Hear how Trailblazers are unifying the client experience on a single platform; providing borrowers, lenders, and brokers with more transparency, insights and self-service options throughout the transaction experience.
- A Guide to Building Strong Connected Experiences with Macquarie Bank
- How AMP Delivered a Customer Experience Transformation MVP in 14 Weeks
- How hummgroup Rapidly Innovates and Scales in a Highly Competitive Environment
- Accelerate Digital Transformation in Financial Services
Manufacturing
It’s more important than ever to stand out with digital-first experiences — for your customers, ecosystem partners, and employees. Learn how Trailblazers are strengthening partner engagement, improving sales forecasting, streamlining and monetising service and increasing employee productivity.
And the best thing about catching up after the event? Being able to stream our sessions at any time, from anywhere thanks to our streaming platform, Salesforce+.
Find more inspiring sessions from Salesforce World Tour Sydney 2022 on Salesforce+.
