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Telstra maximises value from customer 360 and increases pace of innovation

Partnering with Salesforce Professional Services, Telstra’s Digital Adoption team has evolved its operating model and ability to delivery technology change faster, with the customer at the centre

The engagement and support we’ve had from Salesforce has been extremely valuable in helping us baseline what success looks like and then go on to achieve it.

Ryan Harry
Principal, Salesforce Centre of Excellence, Telstra
50 %
Decrease in average case duration