Digital Engagement Pricing
Create seamless, connected experiences across channels.
Choose the right edition for your business needs.
Start by selecting your Service Cloud edition. Some editions already include Digital Engagement right out of the box. For the others, you can easily add Digital Engagement at this price point. Download detailed Digital Engagement pricing.
Digital Engagement
Reach customers across every digital channel.
$
105
user / month
AUD (billed annually)
- Chat for Web or In-App
- Messaging (SMS, WhatsApp, Facebook Messenger, Apple Messages for Business)
- Einstein Bots
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
Extend the power of Service Cloud with these related apps and add-ons.
Contact Centre
$210 AUD/user/month
Deliver service across all channels — phone, self-service, messaging, and chatbots — at scale.
Service Cloud Voice
$70 AUD/user/month
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Einstein Bots
Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.
Next, choose the Success Plan right for you.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Standard Success Plan
Learn at your own pace with free self-guided resources.
Included in all licenses.
- Online learning to upskill teams
- Global Trailblazer community
Premier Success Plan
Fast track your success now with easy and expert guidance.
30% of net license fees.
- Access to 24x7 support
- Expert coaching and education
- Tailored assessments
- Bundled with Unlimited Edition
Signature Success Plan
Maximise ROI with proactive, personalised expertise.
Contact your account executive.
- Designated Technical Account Manager
- Proactive monitoring
- Key event management
- Fastest 24x7 support response times
Maximise ROI with the world’s #1 Success Ecosystem.
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.
Partners
Scale and grow with pre-built apps and expertise on AppExchange.
Professional Services
Accelerate time to value with unrivalled Salesforce expertise.
Ready to take the next step with the Service Solution built on the world’s #1 CRM?
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Service Cloud Pricing FAQ
A user license for Digital Engagement costs $105 AUD/user/month and is available as an add-on to Service Cloud UE/EE licenses.
Service Cloud UE licenses include: Messaging for In-App & Web (unlimited) and 25 Einstein Bot conversations pupm.
Download detailed Digital Engagement pricing.
A user license for Digital Engagement costs $105 AUD/user/month
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1800 667 638 (AU), 0800 450 064 (NZ) to see what works for your business.
* This edition requires an annual contract.
** Note: This add-on SKU applies to SMS Outbound Messages only.
*** This requires use of a WhatsApp approved message template. A customer response to this company-initiated message turns into a conversation. Any outbound messages sent from the business during this conversation (within a 24-hour period) do not count as a WhatsApp Outbound Message, but instead a Channel Conversation (25 SMS or Whats App inbound conversations are included in the Digital Engaagement SKU).
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.