with Leandro Perez (he/him)

Senior Vice President & Chief Marketing Officer,
Australia & New Zealand, Salesforce

Executive Conversations

Executive

conversations

Inspiration to help you drive world class customer experiences

with Leandro Perez

Senior Vice President & Chief Marketing Officer, Asia Pacific Salesforce

Conversations with senior executives
around the globe

Discover how to deliver personalised experiences and connect with your customers in a whole new way with Salesforce top executives and customers sharing unique perspectives, real world examples and their thoughts on how the future of business is CRM + AI + Data + Trust.

Executive Conversations

Latest Episode – Episode 43

Why Customer Experience is the Real Engine of Business Growth at TVS Motor

Saurabh Khullar, Chief CX Office at TVS Motor Company, explains how connected vehicle technology and AI tools enable the company to create highly personalised experiences for riders, all while supporting engineering advancements and product development.

Hear from other executives

Hear from thought-leaders and industry experts and reimagine what’s possible for your business and customers. Drive change while working smarter and building deeper customer relationships – starting now.

Stay up to date with the latest episodes, visit the Executive Conversations YouTube playlist.

All Episodes

Saurabh and Leandro

13m Watch

Episode 43

Why Customer Experience is the Real Engine of Business Growth at TVS Motor

At TVS Motor, customer experience isn’t just a buzzword — it’s the driver of business transformation. With over 50 million miles of connected ride data, they are harnessing real-time insights to fuel customer-centric innovation. Saurabh Khullar, their Chief CX Officer, explains how connected vehicle technology and AI tools enable the company to create highly personalised experiences for riders and supporting new product developments.

Quinny and Leandro

11m Watch

Episode 42

How Grab is Using Einstein AI to Secure First-Mover Advantage in Southeast Asia

Quinny Lei is Head of Business IT Solutions at Grab, a Southeast Asian super app that offers ridesharing, digital payment services and delivery. In this Executive Conversation, Quinny shares how they're experimenting with AI tools to save hours of unnecessary, unproductive tasks, and enable Grab to better serve their distinct communities.

Denise and Leandro

17m Watch

Episode 41

How Slack AI will shape the future of work, according to CEO Denise Dresser

In this episode of Executive Conversations, Slack CEO Denise Dresser dives deep into the future of work, powered by Slack AI. Denise explains how AI is not just a tool but a co-worker, helping humans drive productivity by connecting systems, data, and workflows.

Parker and Leandro

12m Watch

Episode 40

What AI was meant to be, with Parker Harris, Salesforce Co-Founder & Slack CTO

In this episode of Executive Conversations, Salesforce Co-Founder and Slack CTO Parker Harris shares insights on the Slack + Salesforce roadmap, highlighting innovations in AI and seamless data access across products. Parker dives into the details of Agentforce, Salesforce’s new Agentic AI product, and explains how the collaboration between humans and AI-powered agents is poised to revolutionise the customer experience.

Clara and Leandro

11m Watch

Episode 39

What is Agentforce? Hear from Clara Shih, CEO of AI at Salesforce

Humans with Agents drive customer success together. In this episode of Executive Conversations, Clara Shih, CEO of AI at Salesforce, unpacks details on the Agentforce, the new Salesforce technology that everyone is asking about. This is what AI was meant to be.

Gayan and Leandro

15m Watch

Episode 38

AI Revolution, Security & Risk: Insights from Salesforce's CTO & Ex-Reserve Bank CIO

From balancing stability and innovation at the Reserve Bank to driving AI initiatives as CTO of Salesforce ANZ, Gayan Benedict offers a wealth of knowledge on the future of technology. In this engaging discussion, we discuss the rise of agentic AI, the importance of trust in AI implementation, and the emerging security challenges that organisations must address.

Relina and Leandro

13m Watch

Episode 37

How Salesforce Uses AI to Engage Its Workforce and Optimise Workspace

With over 75,000 employees and 100 towers worldwide, Salesforce is harnessing predictive utilisation to match teams with the right spaces at the right times. In this episode, Relina Bulchandani, EVP of Real Estate and Workplace Services, reveals how AI and technology are revolutionising workspace optimisation and enhancing employee experiences at Salesforce.

Shibashish and Leandro

11m Watch

Episode 36

Human Empathy Powered by AI: Featuring India’s Retail Electronics Giant, Croma

From 1 store to 500+, Croma retail electronics is leveraging AI as service agents and maintaining human touch to keep customers smiling long after the sale. Join Leandro Perez and Shibashish Roy, Deputy CEO, Croma for invaluable insights into the evolving role of technology in retail and customer service.

Satyaki and Leandro

11m Watch

Episode 35

Transforming Culture, Powering AI Adoption: Insights from CEAT's Chief Digital Officer

Discover why culture is the real key to digital transformation at CEAT. From rewarding smart failures to fostering innovation, this conversation uncovers how a strong cultural foundation drives successful digital initiatives.

Dr. Satya and Leandro

11m Watch

Episode 34

Generative AI chat bots and unified customer data elevates Air India's service to new heights

At Air India, data is the cornerstone of every customer experience. Dr. Satya Ramaswamy, Chief Digital and Technology Officer, discusses with APAC CMO Leandro Perez how generative AI tools and unified customer data are driving unparalleled personalisation and customer loyalty.

Rowena and Leandro

9m Watch

Episode 33

The unmet potential of generative AI for business

Discover how AI is shaping the future of customer relationships and technology stacks in this Executive Conversations session featuring Rowena Westphalen, SVP of Innovation, AI and Customer Advisory at Salesforce.

Frank and Leandro

13m Watch

Episode 32

What's keeping CEOs up at night? Shadow IT & AI adoption are just the beginning

CEOs are facing pressures from all directions in the drive to adopt AI, from board expectations to internal challenges and external tech advancements. Frank Fillman EVP & GM Salesforce ANZ unpacks ways businesses can use AI to break down data silos, improve customer interactions, and address the risks of shadow IT.

Jon and Leandro

8m Watch

Episode 31

Implementing AI and automation across marketing? It's ok to start small

Jon Goh, Head of Marketing Technology & Orchestration at Medibank, had no idea what Salesforce was when he started his role. Now he is leading a team of Trailblazer's in sophisticated marketing automation and AI experimentation to personalise customer health experiences.

Sujith and Leandro

12m Watch

Episode 30

There is no AI without data

Is your business ready for AI integration? Sujith Abraham, SVP and GM Salesforce ASEAN, discusses the importance of trusted data to drive AI solutions and how it can revolutionise efficiency and decision-making processes in your organisation.

Peter and Leandro

12m Watch

Episode 29

What is AI's role in workplace productivity?

AI is revolutionising the way we communicate. Hear from Peter Doolan, Chief Customer Officer at Slack, as he shares his vision for collective workplace productivity and discusses the crucial role of leadership in adopting new technologies.

Dany and Leandro

11m Watch

Episode 28

Experimentation and curiosity: The DNA of innovation

Being ahead of technology requires you to think the way your customer will think - but 3 years from now, to solve problems of the future. Dany Krivoshey from Unilever International unpacks how listening, learning and creating a culture of experimentation is driving innovation.

Nathalie and Leandro

24m Watch

Episode 27

How AI is revolutionising the approach to people and culture at Salesforce

From boosting skills relevancy to improving employee experience, AI is revolutionising people and culture, says Nathalie Scardino, Salesforce President and Chief People Officer. But it’s important we remember to bring employees along on the journey, and ensure they have a voice.

Ketan and Leandro

30m Watch

Episode 26

From large corporations to SMBs: why AI isn’t a choice, but an imperative?

It’s never been a better time to work in sales, according to Salesforce EVP & GM Sales Cloud, Ketan Karkhanis. Helping manage multiple admin tasks and freeing up precious time, AI also solves top-of-the-funnel disconnects and enhances value creation.

Rudi and Leandro

25m Watch

Episode 25

How Fisher & Paykel are tackling transformation and AI for the best brand experiences

As Chief Digital Officer at Fisher & Paykel Appliances, Rudi Khoury leads a business unit that is driving their end-to-end digital transformation, working with the C-suite. That includes experimenting with AI pilots, which Rudi believes will impact every part of the business.

Patrick and Leandro

23m Watch

Episode 24

Building a unified customer profile in a data rich, and AI-first world

After leading our customer 360 and Multi-Cloud integration strategy, Salesforce EVP of Product & Industries, Patrick Stokes, continues to pursue our ongoing mission: to deliver a unified customer identity and profile across all our applications, with data and AI front of mind.

Sundaramurthy and Leandro

22m Watch

Episode 23

Dreamforce Special: How is an improved CX driving a speedy transformation at Ocean Network Express?

Rolling out a sales CRM in a mere six months, General Manager of Global Commercial and Service Management at Ocean Network Express, Sundaramurthy Pandurangan explains: it’s all in the pursuit of superior customer experience, and better visibility over customer cases.

Charlotte and Leandro

8m Watch

Episode 22

Dreamforce Special: What’s the one big thing driving CRM and AI approaches at NAB?

Whether it’s transitioning to a new CRM or planning a suite of AI tools, NAB has relationship-led experiences as their core focus, according to Charlotte Cadness, Executive in NAB's Digital Data Analytics Division. And the wins are already evident.

Peter and Leandro

14m Watch

Episode 21

Dreamforce Special: What are the greatest opportunities AI will deliver in our future?

When you have a technology, like AI, that will transform virtually every aspect of our lives, almost everywhere, there are bound to be issues; but also massive opportunities, says Peter Schwartz, Senior Vice President of Strategic Planning and Chief Futures Officer at Salesforce.

Paula and Leandro

9m Watch

Episode 20

Dreamforce Special: How to earn customer trust as you implement AI in business

When businesses adopt AI in their interactions, they must be ready to inform customers when it’s happening, what to expect from it, and how their data will be used. That advice and more from Chief Ethical and Humane Use Officer at Salesforce, Paula Goldman.

Parker and Leandro

16m Watch

Episode 19

Dreamforce Special: Why you shouldn’t be afraid to embrace generative AI, whatever your generation

Parker Harris, Chief Technology Officer at Salesforce, reflects on his 25 years at Salesforce and the values that ground us. With generative AI the watershed technological moment of our times, his advice for organisations is to move forward, but safely, and not too fast.

Amy and Leandro

10m Watch

Episode 18

Dreamforce Special: How do we prepare for the next waves of AI, using kindness as our guiding value?

Amy Weaver, President & Chief Financial Officer at Salesforce explains how the CFO role has evolved into one of the most strategic in the C-suite, with growth and efficiency prized goals. One of the biggest challenges for executives will be riding the AI tsunamis ahead.

Arundhati and Leandro

22m Watch

Episode 17

What does the future of generative AI look like in India?

Speaking about generative AI uses cases in India, Arundhati Bhattacharya, Chairperson & Chief Executive Officer Salesforce India is passionate about its potential. But as multiple industries experiment with AI, there are some burning customer questions to address.

Tony and Leandro

27m Watch

Episode 16

How Generative AI is driving sales productivity, revenue and relationships

Tony Fernicola, President and Chief Customer Officer Salesforce talks about the most successful sales teams of today and the technology supporting them; also the exciting generative AI set to boost sales productivity and build relationships.

Marc and Leandro

29m Watch

Episode 15

How to harness the power of AI to deliver limitless customer experiences

Learn how generative AI is breaking down silos between sales and marketing, enabling seamless collaboration and driving customer-centric strategies.

Polly and Leandro

27m Watch

Episode 14

Why Trust is More Important Than Ever in Driving Customer Success Now

We’ve shifted the way we live and work, and there’s more change on the horizon. Chief Adoption Officer at Salesforce, Polly Sumner, restates the importance of company values, and describes the reinvention she’s seeing across sectors.

Brian and Leandro

27m Watch

Episode 13

How Flexibility Improves Productivity and Fuels Better Business Outcomes

Brian Elliott, Executive Leader of Future Forum and Slack SVP, outlines how work flexibility – in both location and schedule - can attract and retain talent across industries, and in the process, improve productivity, connection and engagement.

Taksina and Leandro

26m Watch

Episode 12

How Consistency, Personalisation and Automation Are Transforming Customer Service

Service today is about connecting with customers in a personalised, consistent way – on their preferred channel, says Taksina Eammano, Salesforce EVP and GM Field Service. Also being able to scale and automate your process for business growth.

Francois and Leandro

28m Watch

Episode 11

The Age of Data - Building Your Data Culture

Data is “like air and water” - essential for survival in any industry, according to data advocate and Tableau Chief Product Officer, Francois Ajenstat. Here he talks about data democratisation, the importance of a data culture and why it’s everyone’s responsibility.

Brian and Leandro

29m Watch

Episode 10

How Do We Make Customer Centricity More than a Tagline?

Salesforce VP and Global Innovation Evangelist Brian Solis explains the new mindset required for true customer centricity, and how humanising technology can put the magic back into customer service.

Tiffani and Leandro

30m Watch

Episode 9

Have We Over-Pivoted to CX, at the Expense of EX?

Tiffani Bova, Global Growth and Innovation Evangelist Salesforce talks about the critical need for better employee experience to accelerate growth, and why it's everybody's job to ensure that happens, rallying around one common metric.

Nathan and Leandro

30m Watch

Episode 8

Nathan Barling, Vice President of Product Marketing Salesforce, unpacks the third-party data changes coming soon (some are already here!), and why you need to act quickly.

Michael and Leandro

31m Watch

Episode 6

What Kind of Business Are You Building for the New Consumer?

Michael Maoz, SVP, Innovation Strategy Salesforce explains the need for differentiated experiences that help your customers express their own values, with customer service playing a lead role.

Jon and Leandro

16m Watch

Episode 5

Why Marketers Should Lead Your Business Transformation

Jon Suarez-Davis, SVP Marketing Strategy and Innovation, Salesforce, explains why CMOs are now in a unique position to take the lead on business transformation.

Peter and Leandro

14m Watch

Episode 4

Making Effective Decisions in the Face of Uncertainty

Peter Schwartz, SVP Strategic Planning, Salesforce, explains what scenario planning is and how it can help us make better decisions for an uncertain future.

Craig and Leandro

23m Watch

Episode 3

Creating an Inclusive & Collaborative Environment in a Success from Anywhere World

Craig Cuffie, EVP and Chief Procurement Officer, Salesforce, gives his unique perspective on creating an inclusive and collaborative environment where employees can really thrive in a Success from Anywhere World.

Penny and Leandro

13m Watch

Episode 2

What Does Successful Leadership Look Like in the New World?

Polly Sumner, Chief Adoption Officer, Salesforce, provides a first-hand perspective on leadership in the new world.

Leandro and Neeracha

13m Watch

Episode 1

Is Customer Loyalty the New Currency?

Neeracha Taychakhoonavudh, EVP Global Success and Strategy, Salesforce, explains why digital transformation is now a priority for all business leaders who are serious about engaging customers, motivating employees and driving growth.

Rob and Leandro

28m Watch

Episode 7

What is a Digital HQ, and Why Do You Need One?

Rob Seaman, Salesforce SVP of Product Management for Slack makes his case for the workplace of the future, a flexible, connected space that unshackles experience, engaging both customers and employees.

Michael and Leandro

31m Watch

Episode 6

What Kind of Business Are You Building for the New Consumer?

Michael Maoz, SVP, Innovation Strategy Salesforce explains the need for differentiated experiences that help your customers express their own values, with customer service playing a lead role.

Jon and Leandro

16m Watch

Episode 5

Why Marketers Should Lead Your Business Transformation

Jon Suarez-Davis, SVP Marketing Strategy and Innovation, Salesforce, explains why CMOs are now in a unique position to take the lead on business transformation.

Peter and Leandro

14m Watch

Episode 4

Making Effective Decisions in the Face of Uncertainty

Peter Schwartz, SVP Strategic Planning, Salesforce, explains what scenario planning is and how it can help us make better decisions for an uncertain future.

Craig and Leandro

23m Watch

Episode 3

Creating an Inclusive & Collaborative Environment in a Success from Anywhere World

Craig Cuffie, EVP and Chief Procurement Officer, Salesforce, gives his unique perspective on creating an inclusive and collaborative environment where employees can really thrive in a Success from Anywhere World.

Penny and Leandro

13m Watch

Episode 2

What Does Successful Leadership Look Like in the New World?

Polly Sumner, Chief Adoption Officer, Salesforce, provides a first-hand perspective on leadership in the new world.

Leandro and Neeracha

13m Watch

Episode 1

Is Customer Loyalty the New Currency?

Neeracha Taychakhoonavudh, EVP Global Success and Strategy, Salesforce, explains why digital transformation is now a priority for all business leaders who are serious about engaging customers, motivating employees and driving growth.

Nathan and Leandro

30m Watch

Episode 8

Nathan Barling, Vice President of Product Marketing Salesforce, unpacks the third-party data changes coming soon (some are already here!), and why you need to act quickly.

Rob and Leandro

28m Watch

Episode 7

What is a Digital HQ, and Why Do You Need One?

Rob Seaman, Salesforce SVP of Product Management for Slack makes his case for the workplace of the future, a flexible, connected space that unshackles experience, engaging both customers and employees.

Michael and Leandro

31m Watch

Episode 6

What Kind of Business Are You Building for the New Consumer?

Michael Maoz, SVP, Innovation Strategy Salesforce explains the need for differentiated experiences that help your customers express their own values, with customer service playing a lead role.

Jon and Leandro

16m Watch

Episode 5

Why Marketers Should Lead Your Business Transformation

Jon Suarez-Davis, SVP Marketing Strategy and Innovation, Salesforce, explains why CMOs are now in a unique position to take the lead on business transformation.

Peter and Leandro

14m Watch

Episode 4

Making Effective Decisions in the Face of Uncertainty

Peter Schwartz, SVP Strategic Planning, Salesforce, explains what scenario planning is and how it can help us make better decisions for an uncertain future.

Craig and Leandro

23m Watch

Episode 3

Creating an Inclusive & Collaborative Environment in a Success from Anywhere World

Craig Cuffie, EVP and Chief Procurement Officer, Salesforce, gives his unique perspective on creating an inclusive and collaborative environment where employees can really thrive in a Success from Anywhere World.

Penny and Leandro

13m Watch

Episode 2

What Does Successful Leadership Look Like in the New World?

Polly Sumner, Chief Adoption Officer, Salesforce, provides a first-hand perspective on leadership in the new world.

Leandro and Neeracha

13m Watch

Episode 1

Is Customer Loyalty the New Currency?

Neeracha Taychakhoonavudh, EVP Global Success and Strategy, Salesforce, explains why digital transformation is now a priority for all business leaders who are serious about engaging customers, motivating employees and driving growth.

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