Thanks for your interest! Registration for Agentforce World Tour Melbourne is now closed. We can't wait to see you there.
Agentforce World Tour Melbourne
Agenda
Sessions and Networking
All times listed in AEDT.
Agenda subject to change.
8:00 a.m.–5:00 p.m.
Main Entrance
Registration
Registration begins from 8:00 a.m. and will be open all day. Please bring a government-issued ID to ensure smooth check in on the day.
8:00 a.m.–9:30 a.m.
Campground
Morning Tea
After registration, join us in the Campground for morning tea and networking before starting your day!
9:00 a.m.–9:30 a.m.
Breakout Room
The Power of AI Apps: Designing and Developing an Agent
Join us as we discuss how how AI is transforming the Developer and Admin experiences and learn how to build, test, and secure a Salesforce Agent from a developer's perspective.
Topic/Industry: IT
9:45 a.m.–10:15 a.m.
Breakout Room
Build an AI-Enabled Enterprise with APIs
Explore the fundamentals of event-driven architectures with MuleSoft to simplify AI integration and enable intelligent data analysis, predictive insights, and automated decision-making in real time.
Topic/Industry: MuleSoft
10:30 a.m.–11:45 a.m.
Keynote Room
Keynote: Welcome to Agentforce World Tour: Humans with Agents Drive Customer Success Together
Join Rowena Westphalen to discover how Salesforce empowers businesses to bring together humans with agents to drive customer success together using Agentforce.
12:00 p.m.–1:00 p.m.
Campground
Lunch
Enjoy lunch provided and network or relax in the Campground. If you have any dietary requirements, please note this when you register.
1:00 p.m.–1:30 p.m.
Keynote Room
Data Cloud: The Essential Foundation for AI-Driven Success
Unlock your data for enhanced customer experiences and trusted AI. Discover how Data Cloud drives impactful use cases, boosts ROI, and get practical tips to kickstart your Data Cloud journey.
Topic/Industry: Data
1:00 p.m.–1:30 p.m.
Breakout Room
Slack: The Future of Human-Centric, Agents-Powered Work
AI is fundamentally changing how we work. Harness the combined power of people, data, apps, AI, and agents in Slack, the conversational interface that transforms productivity for every line of business.
Topic/Industry: Slack
Customer: Xero
1:50 p.m.–2:20 p.m.
Keynote Room
Humans with AI Agents Deliver Effortless Service
Collaborate with your new AI agent from first contact to final resolution on any channel. Explore our innovations on the most complete platform from self-service to the contact centre to the field. Learn how Intrepid uses AI-driven knowledge to harness collective wisdom, connecting agents and customers through Salesforce.
Topic/Industry: Service
Customer: Intrepid
1:50 p.m.–2:20 p.m.
Breakout Room
Experience the New Tableau
Drive action with AI-powered data and analytics in the flow of work.
Topic/Industry: Analytics
Customer: HESTA
2:40 p.m.–3:10 p.m.
Keynote Room
Accelerate Growth, Pipeline to Paycheck
We’re in an AI selling revolution. How will sales organisations transform to keep up? Discover how to boost productivity and augment your sales team today and tomorrow with the #1 AI CRM.
Topic/Industry: Sales
Customer: Parkable
2:40 p.m.–3:10 p.m.
Breakout Room
Marketing Excellence: AI and Data Innovations for Building Customer Loyalty
Learn how AI and data innovations are transforming how customer relationships are built, from ads to advocacy. Join us to hear a powerful success story from Funlab.
Topic/Industry: Marketing
Customer: Funlab
3:30 p.m.–4:00 p.m.
Keynote Room
Agentforce: Build the Future with AI Agents
Join us to see how Agentforce agents are empowering employees and driving customer success. Hear the latest announcements and see how customers are building, testing, and supervising AI agents easily.
Topic/Industry: IT, All
Customer: Urban Rest
4:00 p.m.–5:00 p.m.
Campground
Networking
Connect and exchange ideas with fellow Trailblazers at the end of the day.
Agentforce
8:30 a.m.–4:30 p.m.
Campground
Quick Start Agentforce
Visit Quick Start Agentforce in the Campground to get hands-on and build your first Agent in 20 minutes.
Quick Start is a self paced Trailhead Module.
8:30 a.m.–4:30 p.m.
Campground
Agentforce Consultations
Build your first Agent in 25 minutes through a personalised one-on-one experience, and walk away with your first agent in a demo org to continue exploring and share with you team.
Agentforce Consultations are located in the Campground. Head to the Visitor Centre in the Campground to secure your spot.
