Highlights by Role

As Sales professionals, you’ll learn how to supercharge sales growth by connecting sales with service, marketing, and more. Sales isn't just about the sales department anymore. You need a platform that can help you find selling opportunities throughout your business, from lead, to customer, to advocate. Salesforce helps by delivering a lightning-fast user experience with a layer of artificial intelligence to help everyone be more productive from anywhere. Be inspired and prepared to absolutely crush your quota. You’ll learn from the best, to sell like the best. 

For customer service leaders wanting to make service a strategic advantage for their organisations by putting customers at the core, join us to hear how leading companies are disrupting their industries and blazing new trails with Salesforce for Service. Discover how the world’s #1 platform for customer service can help you transform your customer's experience. Use intelligence to power every conversation and new technologies such as AI, Bots and IoT to help Customer Service professionals drive productivity and reduce effort across their channels. Come network with fellow service leaders, learn best practices, hear from thought leaders, and connect with product experts. Topics covered include artificial intelligence, field service, creating engaging self-service communities, seamless digital engagement and contact centre best practices.

For leading marketers, you will learn how to make the most of every customer interaction by creating customer journeys that deliver exceptional brand experiences. Here you will see the latest in email, mobile, social, web, and journey management, as well as all the other solutions Salesforce has for marketers. Hear from the best in the region and connect with your customers like never before.

More and more small businesses are benefiting from the incredible, growth-driving capabilities of Salesforce's CRM solutions designed specifically for small business. Small businesses will learn how to find new customers and prospects faster, win more customers, keep customers happier, and be ready to grow.

The Financial Services industry is changing rapidly. In banking, only 55% of customers say they are likely to stay with their bank for the next six months. In the insurance industry, changing customer expectations, regulation, and the rise of fintech disruptors are redefining the market. And in the wealth management sector, 66% of children are opting to leave their family's financial advisor behind, and it’s clear that locking in client trust from one generation to the next is the #1 investment advisors need to make. Join us at World Tour to learn how you can get ahead of these challenges and deliver experiences that drive loyalty.

In today's connected world, government organisations are at a crossroads. With timely, targeted services becoming the norm, people expect self-service engagement options 24/7. Customers, employees, citizens, volunteers, and partners expect the ease of online forms and mobile apps rather than frustrating paperwork and high overhead costs. At World Tour, you’ll learn how leaders are using today’s technology innovations to turn citizen expectations into opportunities. You’ll go home with best practices that help you innovate quickly and leave long timelines behind.

Whether it ends in a store or with a mailed package, more often than not, the shopping experience begins online. That’s why retailers are using Salesforce retail cloud CRM solutions to build personalised customer experiences across all channels. Join us to learn how Salesforce CRM for retail is helping retailers keep customers’ needs top of mind, listening to what they want, and responding instantly. Salesforce connects sales associates, partners and employees with the key information they need to provide the right products and the kind of service that builds loyalty.

IT leaders today are torn between conflicting mandates. They are asked to keep the systems running, yet also lead company-wide innovation. Make employees and customers happy, yet ensure data security. Do more with less. Learn how IT trailblazers empower the business, innovate with new technology, continuously elevate the employee experience, and connect with customers in a whole new way.