Highlights by Role

As the Financial Services industry is moving on from the Royal Commission, tackling regulatory change and compliance and re-building trust, never before has it been so important to truly know your customer. In banking, 42% of customers said their trust in the industry has deteriorated significantly. Nearly a third of wealth management customers and a quarter of insurance customers intend to switch providers in the next 1-2 years. It’s clear that restoring trust and re-defining customer relationships is an urgent challenge for the sector. Join us at World Tour to learn how you can get ahead of these challenges and transform the customer experience to deliver experiences that drive loyalty.

In today's connected world, government organisations are at a crossroads. With timely, targeted services becoming the norm, people expect self-service engagement options 24/7. Customers, employees, volunteers, and partners expect the ease of online forms and mobile apps rather than frustrating paperwork and high overhead costs. At World Tour, you’ll learn how leaders are using today’s technology innovations to turn customer expectations into trusted engagement. You’ll go home with best practices that help you innovate quickly and leave long timelines behind.

Incredible opportunities have opened up for those who are able to move fast and build a flexible digital operating model. By investing in new customer interaction channels, employee engagement, and digital product offerings, you can expand and capture a larger share of the market. Join us to learn how Trailblazers are rethinking their operations and reorienting their businesses around the needs of their customers. You’ll learn how to bring together our newly-launched Manufacturing Cloud, Consumer Goods Cloud and innovation in analytics, AI, integration, and more from across the Salesforce Customer 360 to drive more predictability in your business.

At the centre of innovation for a nonprofit are donors, volunteers, advocates, and beneficiaries —they are the people facing the world’s toughest problems. To make meaningful social change, nonprofits need to alter the minds, hearts, and experiences of people, and to do so at scale requires technology perfectly aligned with our nature as humans. Nonprofits need new ways to engage a wide range of stakeholders, raise funds to fuel their missions, and deliver programs effectively. Hear from Nonprofit trailblazers who have accelerated their progress towards a cleaner, safer, and healthier world. Join us to reimagine technology that puts humanity first.

Healthcare providers, insurers and medical device companies have a shared mission: health and wellness for all. Many consider a patient- and member-centric approach to be the key. How do we create the necessary efficiencies, personalise experiences at scale, and connect the many people, systems and organisations required to deliver on that mission? Join this breakout to learn how Salesforce is helping providers, insurers, and medical device organisations answer that very question to position themselves for the future. You’ll hear how Trailblazers unite teams on a connected platform to drive better employee and patient engagement. Discover how the Salesforce Customer 360 and Health Cloud bring together advancements in analytics and patient services program management. You will gain tangible ideas for improving your business and delivering on our shared mission of health and wellness for all.