Salesforce World Tour Sydney
Agenda
8:00 a.m.–9:30 a.m.
9:30 a.m.–10:00 a.m.
Financial Services firms must drive efficient growth for their customers, employees and stakeholders. Learn how ANZx delivers exceptional customer experiences and personalised wellness journeys with intelligent service interactions, real-time insights, and proactive collaboration. ANZPlus is ANZx's new digital offering, and in this session, we will show how they use the power of Customer360, Financial Services Cloud and Tableau to improve their customers’ financial well-being.
Topic/Industry:
Analytics, IT
Location:
Breakout Room C
Learn how top retailers are driving profitability and improving customer experience. Trailblazers will share their expertise in unlocking automation, connecting data, and driving efficiencies. Plus, see a live demonstration of solutions in action.
Featured Speakers:
Paul Zahra, Chief Executive Officer at Australian Retailers Association
Josh Sparks, Head of Innovation, Marketing & Growth at MJ Bale
Topic/Industry:
Retail and Consumer Goods
Location:
Breakout Room F
The pandemic was the digital accelerant of the century. Low-interest rates and government initiatives are behind us, businesses face new challenges with climbing interest rates, inflation and economic uncertainty. For small businesses, there’s more scrutiny around ROI, and some leaders are finding it easier to fund shorter smaller projects.
In other words, managing your business requires better visibility and more process efficiency than before. In this session, we’ll explore the new fundamentals for business and learn how Driva, PaySauce and me&u are finding opportunities in challenges.
Featured Speakers:
Marie-Claire Andrews, PaySauce
Katrina Barry, me&u
Scott Montarello, DRIVA
Topic/Industry:
Small Business
Location:
Breakout Room G
The average professional has roughly 26 meetings a week. That can be more than half of a 40-hour workweek! In this session, we'll share how you can increase employee productivity by replacing inefficient meetings with flexible alternatives like channels, huddles, clips, and workflows.
Featured Speakers:
Jen Beirne, Head of Marketing & Brand Partnerships at Amazon Alexa
Topic/Industry:
All, General Business
Location:
Breakout Room A
Learn how IAG Rollin' Insurance is using MuleSoft to build secure, cost-effective applications that deliver powerful customer experiences and accelerate time to value.
Featured Speakers:
Marcus Verrall, Chief Technology Officer at IAG RolliN' Insurance
Topic/Industry:
IT, Developers, Technology, Insurance
Location:
Breakout Room B
Getting the most from your technology investment requires new ways of thinking and working. Join us for the 5 elements of the Salesforce Way, our framework for long-term success and speed-to-value.
Featured Speakers:
Jackie Cook, RVP, Customer Transformation, Salesforce APAC
Topic/Industry:
IT
Location:
Breakout Room D
B2B marketers know that disconnected tools make it impossible to align with sales and take your campaigns to the next level. In this session, we’ll share how Marketing Cloud Account Engagement, powered by Pardot, can help you drive leads to sales, close deals and showcase marketing impact.
Topic/Industry:
Sales, Marketing
Location:
Breakout Room E
10:20 a.m.–10:50 a.m.
In today’s environment, financial services firms must reduce costs and deliver excellent customer service. Zhi-Ying Barry, senior analyst at Forrester, will share what's top of mind for Finserv leaders, along with insights from the latest Salesforce Customer 360 Total Economic Impact Study.
Featured Speakers:
Zhi-Ying Barry, Senior Analyst at Forrester
Topic/Industry:
Financial Services
Location:
Breakout Room C
Learn how Metcash have built a data-driven loyalty program that engages with their customers to drive the bottom line. Find out how to make every engagement contextual and personalised across every touchpoint.
Featured Speakers:
Paul Stevenson, Loyalty Programme Director at Metcash
Topic/Industry:
Marketing
Location:
Breakout Room F
Hear from Trailblazers on how they partnered with Salesforce to lead digital transformation at their organisation. From creating a vision, to getting leadership buy-in to collaborating across teams to deliver successful implementation, they’ll share how they were able to ensure efficiency and high speed to value through a well-planned adoption strategy.
Featured Speakers:
Rob Sutton, Commercial Director at SuttonTools
Emma Topham, Functional Consultant at The Mix Australia and New Zealand
Daniel Schipper, Chief Information Officer at Infomedia
Topic/Industry:
Business Leaders
Location:
Breakout Room G
How Foxtel disrupted its model and drove a Customer 360 transformation to wow customers, increase productivity and shape its business for the future.
Featured Speakers:
Adam King, Group Director Customer, Audience & Data at Foxtel
Topic/Industry:
IT
Location:
Breakout Room A
With Trust as our #1 Value, Salesforce has redefined our approach to building solutions with a renewed focus on keeping your data secure and compliant on the Salesforce Platform. Learn how Salesforce helps P&N Group (P&N Bank and bcu) to innovate at scale, while making sure they provide ongoing security at every customer touchpoint.
Featured Speakers:
Syed Ahmed, Senior Manager CRM Solutions (Salesforce) at P&N Group
Topic/Industry:
IT, Financial Services
Location:
Breakout Room B
Delivering on the mission and providing the best service for customers while also complying with legislative rules requires sound professional judgment in the public sector: technology alone is not the answer. Learn how Public Sector organisations are equipping employees to be both efficient and effective in analysing more information than ever while making informed decisions.
Featured Speakers:
Lauren Dean, Executive Director, ChildStory NSW
Topic/Industry:
Public Sector
Location:
Breakout Room D
Join our panel as we investigate how millions of dollars go missing annually from Australia’s tech industry. Will your organisation be next? The session examines how biases (gender, culture, etc.) contribute to poorer outcomes for individuals, businesses, and the economy and what organisations can do to protect themselves.
Featured Speakers:
Rhiannon Yetsenga, Manager, Deloitte
Evie Fox Koob, Analyst, Deloitte
Rachel Sillett, Lead Alliance Director, Deloitte
Adam Sentonaris, VP, APAC Partner Strategy & Success, Salesforce
Location:
Breakout Room E
11:10 a.m.–11:40 a.m.
With the shifting external and internal pressures facing FSIs, there is an urgent need to drive greater efficiencies and strong outcomes from technology investments. Hear from Charlotte Cadness, Executive Digital, Data & Analytics at NAB on how they are accelerating their transformation efforts.
Featured Speakers:
Charlotte Cadness, Executive Digital, Data & Analytics at NAB
Topic/Industry:
Financial Services
Location:
Breakout Room C
Learn how Salesforce connects, unifies, and activates data across the entire Customer 360 with Data Cloud. See how Salesforce powers its business through truth profiles, predictive insights and creates personalised customer experiences at scale.
Topic:/Industry:
General business
Location:
Breakout Room F
Creating a WOW customer experience is at the heart of how small businesses grow. But without a customer service army, how can you ensure every experience is a great one? Hear from luxury perfume brand, who is elijah, and smart insurer, Honey, on how they were able to scale their customer support without scaling their headcount and unlock new revenue opportunities and growth.
Featured Speakers:
Adam Bouris, who is elijah
Angelo Azar, Honey Insurance
Topic:/Industry:
Small Business
Location:
Breakout Room G
Discover how Michael Hill Jewellers is on their way to engaging and converting shoppers across any touchpoint using Headless Commerce. Learn more about how this leading retailer is building flexible digital experiences that can be changed quickly and cost-efficiently to adapt to changing customer demands.
Topic/Industry:
Commerce
Location:
Breakout Room A
Learn how MuleSoft empowers Thinktank to connect and automate to boost productivity, reduce costs, and deliver intelligent customer experiences, faster.
Featured Speakers:
James Henshaw, CIO at Thinktank
Topic/Industry:
IT, Financial Services, Small Business
Location:
Breakout Room B
As governments serve people and communities around the globe, hear how Trailblazers like Victoria's State Revenue Office have improved outcomes and modernised digital service delivery with security, speed and scale enabled by Salesforce.
Featured Speakers:
Klitos Papasavvas, Program Director - Modernisation, State Revenue Office, Victoria
Topic/Industry:
Public Sector
Location:
Breakout Room D
Learn how TPG Telecom, following a merger, consolidated and simplified its Sales and Operations processes to one B2B team. Hear how they navigated the cultural, technology and legacy challenges organisations often face and how they’re transforming their Enterprise, Government and Wholesale business to drive efficiency, reduce costs and deliver value to their customers.
Featured Speakers:
Jonathon Rutherford, Group Executive Wholesale, Enterprise and Government at TPG Telecom
Topic/Industry:
Sales and Service
Location:
Breakout Room E
12:00 p.m.–1:20 p.m.
Join Salesforce leaders to learn how businesses in every industry can become Customer Companies. Hear from R.M.Williams on how they are using Customer 360 to deliver success now by increasing productivity through automation, crafting wow moments and efficiently creating a single view of the customer. Catch live product demos and major announcements and gain invaluable insights from special guests, industry experts and Salesforce executives as we invigorate you on your journey to success now.
Location:
Main Keynote Room
1:20 p.m.–2:20 p.m. lunch
Following the Keynote, join us in the Campground for lunch and networking.
If you indicated that you had dietary requests during registering, please see the designated areas to collect your lunch.
Location:
Campground
2:20 p.m.–2:50 p.m.
Sales Cloud helps you do more with less on one complete platform. See how we’re digital first, accelerated by automation, and powered by real-time data & AI to increase productivity and reduce costs.
Learn from Rebecca Aichholzer, Head of Business Systems Success at QIC, how they have used Sales Cloud to save time from rep onboarding to speeding up the sales cycle.
Featured Speakers:
Rebecca Aichholzer, Head of Business Systems Success at QIC
Topic/Industry:
Sales
Location:
Main Keynote Room
Discover actionable insights on how IT can deliver personalised experiences securely while accelerating time to value. Hear how hummgroup uses the Salesforce Platform to provide an enterprise-grade level of flexibility, scale and security to rapidly launch new apps and features to market and achieve estimated productivity gains of more than 12%.
Featured Speakers:
Vaughan Dixon, CIO at hummgroup
Andy Barnes, Head of Architecture at hummgroup
Topic/Industry:
Financial Services
Location:
Breakout Room C
Data helps organisations create personalised, trusted customer experiences that drive greater ROI. Learn how Mars Petcare plans to create a platform for transformation, harnessing the power of Data Cloud for Marketing (CDP). And how they plan to effectively harness cross-channel data to drive impactful outcomes across the entire customer journey.
Featured Speakers:
Will Joyce, Digital Demand Director at Mars Petcare
Topic/Industry:
Marketing, Customer Data Platform, IT
Location:
Breakout Room F
The planet is reaching a critical point on the path to a 1.5-degree ceiling, but there are other reasons why the next 12 months will be the biggest year for the climate yet. What is happening in 2023 that makes this the most important year on the path to Net Zero? Understand why now is the time to embed Net Zero into your business, learn from the Trailblazers who are ahead of the curve, and reaping the benefits.
Featured Speakers:
Dr Teresa Anderson, Chief Executive, Sydney Local Health District
Matt Klein, Global Co-Head Corporate Sustainability & Climate Change, ERM
Mark Rowland, Chief Collaboration Officer, Greenhouse
Topic/Industry:
All, General Business
Location:
Breakout Room G
Hear from Trailblazers at Fisher & Paykel and SP Screens how they use Salesforce Field Service, mobile apps, and automation to do more with less and reduce costs. Learn how to boost first-time fix rates by connecting workers in the field to the right data and tools.
Featured Speakers:
Sarah Lamb, CEO at SP Screens
Marisa Lioi, Salesforce Service Cloud Team Leader, Global Customer Experience at Fisher & Paykel
Topic/Industry:
Service
Location:
Breakout Room A
The demand for health services is fast outpacing supply, forcing healthcare organisations to do more with less. Hear from major public and private providers across the ecosystem about how they’re transforming the model of care with person-centric community, virtual and home care services to scale workforce productivity, reduce operating cost and grow equitable access to care.
Featured Speakers:
Lauren Williams, General Manager, Australian Unity
Topic/Industry:
Health/Life Sciences, Public Sector
Location:
Breakout Room B
According to Salesforce's Connected Student Report, 47% of students selected their higher education institution for career prospects, but only 11% felt prepared for work. Students want to invest in a learner experience where the return is high employability, which means it’s critical for institutions to build connections with employers and use those industry relationships to better prepare students for work. Hear from a pannel of experts on the skills they are looking for, and what strategies are effective in helping to successfully progress students from education to employment.
Featured Speakers:
Mark Smith, COO at La Trobe University
Martin Bean Emeritus Professor and CEO at The Bean Centre
Tracey Evans, CIO APAC at Seek
Topic/Industry:
All, General Business
Location:
Breakout Room D
In this panel interview, you’ll hear real-world insights from executives from the Zurich, Cochlear Australia and Workplace Gender Equality Agency (WGEA) about how their Salesforce technology transformation journey has enabled their organisations to create more meaningful experiences and deliver important outcomes for Australians.
Featured Speakers:
Steve Douek, Executive Manager, Reporting and Technology, Workplace Gender Equality Agency (WGEA)
Suzi Leung, Chief Claims Officer, Zurich
Brett Stapleton, VP, IT Business Partner, Cochlear Australia
Douglas Nicol, Capgemini
Location:
Breakout Room E
3:10 p.m.–3:40 p.m.
In a changing world, you must act fast and make tough daily decisions. See how Tableau and CRM Analytics are helping customers foster a data culture, allowing them to turn data into insights, on average, 29% faster time to insights after implementation. We are joined by Sophie Thou, Customer Strategy & Analytics lead at Australian Securities Exchange, to talk to us about how these data-driven insights can boost your efficiency across your entire organisation and help you navigate uncertainty.
Featured Speakers:
Sophie Thou, Customer Strategy & Analytics at Australian Securities Exchange
Topic/Industry:
Analytics, IT
Location:
Breakout Room C
Hear from a panel of service leaders from Intrepid Travel and BizCover share their three-step playbook to cut costs and drive efficiencies. Learn from their best practices using Service Cloud in the following:
- How to scale your service with automation
- How to build an omnichannel contact centre
- Where to use innovative technologies, like voice, to enhance the customer experience
Featured Speakers:
Intrepid Travel
BizCover
Topic/Industry:
Service
Location:
Main Keynote Room
Cookieless future. Tighter budgets. Marketers, we got this — thanks to Personalisation and Marketing Cloud. See how real-time engagement makes every moment count so that you can build trusted relationships at scale. And learn how Robert Lopez, General Manager - CX, Brand & Innovation at Norths Collective, is leading with a first-party data strategy to grow customer lifetime value and increase brand loyalty.
Featured Speakers:
Robert Lopez, General Manager - CX, Brand & Innovation at Norths Collective
Topic/Industry:
Marketing
Location:
Breakout Room F
The new selling reality has led to costly, complex tech stacks. It's time to simplify.
Learn how Richard Hilliard, CTO at My Plan Manager is delivering more efficient growth and reduced costs on a single platform with Sales Cloud Unlimited Edition.
Featured Speakers:
Richard Hilliard, Chief Technology Officer, My Plan Manager
Topic/Industry:
Sales
Location:
Breakout Room G
Aboriginal, Torres Strait Islander and Māori peoples are the original innovators and sustainability leaders. Recognising Indigenous Knowledges is not just culturally sound; it’s good science with tangible benefits for organisations and our nations. Learn from Indigenous leaders how to align and leverage Indigenous Knowledges in a digital-first world. In doing so, strengthen your organisational culture, performance and competitive edge.
Featured Speakers:
Adam Davids, First Nations Equity Partners
Topic/Industry:
All, General Business
Location:
Breakout Room A
Discover how Commerce Cloud helps B2B companies scale operations, improve customer experience, and reduce costs with a single platform with a first-hand story of growth from Sutton Tools.
Featured Speakers:
Robert Sutton, Commercial Director at Sutton Tools
Topic/Industry:
Manufacturing
Location:
Breakout Room B
It’s no secret that innovation can completely transform a business. However, IT and digital leaders continue battling to convince their internal stakeholders that it’s worth the investment. This session will share the perspectives of the C-Level and Board, providing valuable insight into their priorities, expectations and considerations when evaluating technology proposals.
Featured Speakers:
David Aitken, Group Manager Business Applications at Settlement Services International
Rory Crout, CFO at HammondCare
Alison Covington, CEO at Good360
Brendon Cook, Non Executive Director Good360
Topic/Industry:
All, General Business
Location:
Breakout Room D
Created in 1991 by the Queensland government to serve its long-term investment responsibilities, QIC has grown into a leading specialist manager in alternative investments. In this session, Conga and QIC will discuss the business transformation story of the QIC Real Estate investment business and how managing the end-to-end investment lifecycle of their entire Revenue Lifecycle was critical to their ongoing success. Learn how QIC maintains a disciplined approach and a holistic view of the life cycle of its assets that allow it to identify opportunities and add maximum value.
Featured Speakers:
Rebecca Aichholzer, Head of Business Systems Success, QIC Real Estate
Tyler Lovering, Regional Vice President, Head of Asia Pacific, Conga
Location:
Breakout Room E
4:00 p.m.–4:30 p.m.
The world of work is at an inflection point and we need a new approach to productivity. Slack is how you get there. Learn how Slack is empowering every employee to unlock their productivity and transform how their organisation works, so they can fulfil their potential in becoming customer centred companies.
Featured Speakers:
Smrithi Kamtikar - Executive Manager, Product – Customer Marketplace, REA Group
Topic/Industry:
IT, Sales, Service, Engineering
Location:
Main Keynote Room
Are disconnected processes and siloed data; impacting repeat sales, customer service efficiencies and customer satisfaction? Join Isuzu Trucks as they share their transformation journey, centred around a single view of the customer. John Walker, Head of Marketing & Customer Experience, Isuzu Trucks, will discuss how tapping into data from key channels has improved customer experience across touchpoints to deliver record sales results and loyal customers. Understand how to approach long-term improvement through quick wins, stakeholder alignment and productivity improvements.
Featured Speakers:
John Walker, Head of Marketing & Customer Experience at ISUZU Trucks
Topic/Industry:
Manufacturing
Location:
Breakout Room D
A thriving Salesforce ecosystem requires diverse talent. Salesforce is working with innovative workforce development organisations and customers to create new pathways into the ecosystem. Hear how Generation, TupuToa and HammondCare attract and train diverse talent.
Featured Speakers:
Anne Fitisemanu, Chief Executive at TupuToa
Dylan Turnbull, Head of Partnerships at Generation Australia
Sarah Dorber, Salesforce Platform Manager at HammondCare
Akanksha Kalamkar, Systems Analyst at HammondCare
Topic/Industry:
All, General Business
Location:
Breakout Room C
Discover how R.M.Williams approaches digital transformation and implements their Marketing, Commerce and Service solution that unites their teams around every customer. Learn directly from Nathan Alexander, CTO, Peter Ratcliffe, Head of Technology, Emily Anders, Head of Digital and Maria Karavelas, Marketing Technology Product Owner, how R.M.Williams delivers consistently outstanding customer experiences that inspire lifelong loyalty.
Featured Speakers:
Nathan Alexander, CTO
Peter Ratcliffe, Head of Technology
Emily Anders, Head of Digital
Maria Karavelas, Marketing Technology Product Owner
Topic/Industry:
Service, Marketing, Commerce, Retail
Location:
Breakout Room F
Join this panel conversation with Trailblazers Tom Hyde, Head of APJ Sales & Success at Canva and Simone Thompson, Head of Sales and Growth, at Itoc, to learn how the best-sellers are finding success no matter the economic environment.
Hosted by Tiffani Bova, Global Growth Evangelist at Salesforce, and featuring insights from our latest State of Sales report, hear how over 7700 sales professionals from across the globe are finding a way forward through efficiency and productivity tactics to drive ROI in today’s economy.
Featured Speakers:
Tom Hyde, Head of APJ Sales & Success at Canva
Simone Thompson, Head of Sales and Growth at Itoc
Topic/Industry:
Sales
Location:
Breakout Room G
Driving profitable growth is a top priority in consumer goods organisations. With Salesforce Customer 360, Trailblazers Francis Reid, Acting Director, Digital Channel Innovation at Fonterra and Andrew Rogers, Head of Transformation at Tip Top - George Weston Foods are navigating economic headwinds to build loyalty through insights and commercial excellence. Plus, see a live demonstration of solutions in action.
Featured Speakers:
Francis Reid, Acting Director, Digital Channel Innovation at Fonterra
Andrew Rogers, Head of Transformation at Tip Top - George Weston Foods
Topic/Industry:
Retail and Consumer Goods
Location:
Breakout Room A
Dynamic global energy group, PETRONAS, is a Fortune 500 company with a presence in 100+ countries. Kelly Hoong, Head of Customer Resolutions, shares how it's digital transformation is delivering value for customers and stakeholders alike.
Featured Speakers:
Kelly Hoong, Head of Customer Resolutions at PETRONAS
Topic/Industry:
Energy
Location:
Breakout Room B
82% of customers say they have recommended a company based on excellent customer service. How can you enhance your customer experience in contact centres efficiently? Join a dynamic conversation hosted by PwC on the different ways to approach contact centre transformation. This discussion will focus on the challenges businesses face during service transformation and the opportunities these changes can uncover across strategy, operations and technical delivery.
Featured Speakers:
Tracy Murray, Partner, Salesforce Practice, PwC Australia
Brett Fairbank, Partner in Customer Transformation in PwC's Corporate Consulting Practice
Kiel Smith, Group Head of Customer Strategy, Asahi
Marisa Ghafoor, CFO and Head of Operations, Telstra Health
Location:
Breakout Room E
4:30 p.m.–6:00 p.m.
Stick around after the day's sessions for a networking reception right in the Campground – we look forward to seeing you there!
Location:
Campground
Join us for an epic game show where Salesforce partners have just three minutes to demo their tech for the audience vote. You won’t want to miss this fast-paced battle of the AppExchange app demos.
Location:
Campground
Time:
4:45 p.m.–5:30 p.m.
Theatre Sessions
9:30 a.m.–10:00 a.m.
Get Started with Salesforce Development
10:20 a.m.–10:50 a.m.
Grow Faster as an Entrepreneur with AppExchange
11:10 a.m.–11:40 a.m.
Discover Salesforce Admin Skills for Success
2:20 p.m.–2:50 p.m.
Enhance User Experience with Lightning Web Components
3:10 p.m.–3:40 p.m.
Explore Salesforce Genie for Admins, Architects, and Devs
4:00 p.m.–4:30 p.m.
Skill Up and Connect from Anywhere
10:00 a.m.–10:20 a.m.
Slack 101
10:50 a.m.–11:00 a.m.
Slack Mythbusters: Separating Truth from Fiction
11:40 a.m.–12:00 p.m.
How to Boost Sales Productivity with Slack and Sales Cloud
1:30 p.m.–1:50 p.m.
Slack 101
2:00 p.m.–2:20 p.m.
Unlock the power of Slack and Customer360
2:50 p.m.–3:10 p.m.
Why Customers Choose Slack vs. Collaboration Alternatives
3:40 p.m.–4:00 p.m.
Supercharge Productivity with Workflow Builder
9:30 a.m.–10:00 a.m.
Discover the Power of the Trailblazer Community
10:20 a.m.–10:50 a.m.
Maximise Success as an Introvert and Extrovert
11:10 a.m.–11:40 a.m.
Get the Ultimate Salesforce Flow Crash Course
2:20 p.m.–2:50 p.m.
Earn Salesforce Certifications: Zero to 50+
3:10 p.m.–3:40 p.m.
Achieve Success with your Next Community Group Event
4:00 p.m.–4:30 p.m.
Swap Stickers and Network with the Trailblazer Community
9:30 a.m.–9:50 a.m.
Accelerate Your Career with Salesforce Credentials
10:00 a.m.–10:20 a.m.
4 Tips to Accelerate Value in Your Salesforce Implementation
10:30 a.m.–10:50 a.m.
6 Guiding Principles for CRM Adoption
1:30 p.m.–1:50 p.m.
Admins: Make Life Easier with These 10 AppExchange Apps
2:00 p.m.–2:20 p.m.
Accelerate Your Career with Salesforce Credentials
3:00 p.m.–3:30 p.m.
4 Tips to Accelerate Value in Your Salesforce Implementation
3:30 p.m.–3:50 p.m.
6 Guiding Principles for CRM Adoption
4:00 p.m.–4:20 p.m.
Admins: Make Life Easier with These 10 AppExchange Apps
9:00 a.m.–9:20 a.m.
What is Tableau?
10:10 a.m.–10:30 a.m.
CRM Analytics: Product Roadmap Highlights for CRM Analytics
10:40 a.m.–11:00 a.m.
Drive Predictable Sales with Revenue Intelligence
11:10 a.m.–11:30 a.m.
Unlock Data with Tableau Cloud: Save Time and Money
1:30 p.m.–1:50 p.m.
What is Tableau?
2:00 p.m.–2:20 p.m.
Productise Your Data with Tableau Embedded Analytics
2:30 p.m.–2:50 p.m.
Customer Story: Migrating to Tableau at SafetyCulture
4:10 p.m.–4:30 p.m.
Unlock Customer Insights at Scale with Data Cloud for Tableau
9:30 a.m.–9:50 a.m.
DataArchiva - A Next-Gen Salesforce Data Management Strategy: From Smart Storage and Performance Management to Compliance and Security Brilliance
10:00 a.m.–10:20 a.m.
Slalom - How You Can Meet the Net Zero Challenge, with Practical Action and Maximum Impact
Katie Dunlap, Slalom’s GM of Global Salesforce Capabilities, hosts a panel discussion with local experts to discuss practical steps your business can take to meet the Sustainability challenges.
Clean Up Australia’s Chair Pip Kiernan, will share how partnering with Slalom is helping them more effectively leverage their vast volunteer network. Amy Badger, Cloud Ecosystem GM at Salesforce, will share a snapshot of the tools available to support companies on their ESG journey.
10:30 a.m.–10:50 a.m.
Accenture - The Journey to Sustainability with Endeavour Energy
2:20 p.m.–2:40 p.m.
Media.Monks - Building Personalisation at Scale By Leveraging a Strong First Party Data Foundation
2:50 p.m.–3:10 p.m.
Merkle - How Merkle and Medibank Use Salesforce to Test New Ideas in an Ever-Changing Market
Over the last 6 years, Merkle has partnered with Medibank in using Salesforce to address issues such as increased competition, the death of the cookie and ongoing margin pressures.
In this talk, people will learn how we plan for life after third-party cookies, including using tools like Marketing Cloud Personalisation and customer data platforms.
3:20 p.m.–3:40 p.m.
PagerDuty - Breaking Silos: Aligning Customer Service and Engineering to Improve Customer Experience
Keeping on top of your organisation’s technical platforms and customer experience is daunting, and siloed teams can't do it. Your Customer Service team and the insight they gain from users are critical to the incident identification and response process. Your development teams can use this insight as data to speed up their ability to resolve the problem. As the team closest to the customer, incorporating your customer service team into the DevOps lifecycle will reduce silos, shorten feedback loops, empower agents, grow careers and delight your customers.
Come to this session to learn about bringing customer service teams in line with development teams, organisational goals, and improving agent experience to improve the customer experience. In this talk, you will learn the importance of aligned customer service ops, and how to help your customer service and dev teams establish strong collaboration practices as one team in service of your customers.
3:50 p.m.–4:10 p.m.
Bynder - How Monash University Optimises Their Content Workflows with Bynder and SFMC
9:30 a.m.–9:50 a.m.
Copado - Copado + Coliban Water: 4X Faster Salesforce Releases for a Victorian Utility Corporation
10:00 a.m.–10:20 a.m.
KPMG - Perspectives on Financial Services in 2023 and the Road Ahead
10:30 a.m.–10:50 a.m.
Simplus - How University of Sydney is Using Salesforce to Improve Student Wellbeing and Retention
2:20 p.m.–2:40 p.m.
8Squad - "I wish I'd known this earlier!" - Life Lessons from Vocus Group and Destination NSW on Transforming Their Customer and Employee Experiences
2:50 p.m.–3:10 p.m.
3:20 p.m.–3:40 p.m.
Korn Ferry - Sales Effectiveness at Scale
3:50 p.m.–4:10 p.m.
Aircall - Retain and Gain: Strategies for Bulletproof Customer Satisfaction
8:30 a.m.–9:00 a.m.
Ladies Be Architects - A Facilitated Conversation
9:30 a.m.–10:00 a.m.
Introducing Salesforce Well-Architected
10:20 a.m.–11:00 a.m.
Running a Digital Telco on Salesforce
11:20 a.m.–12:00 p.m.
Evolving your Application Architecture to Harness Continuous Innovation
1:30 p.m.–2:00 p.m.
Introducing Salesforce Well-Architected
2:20 p.m.–2:50 p.m.
Preparing for the Certified Technical Architect (CTA) Review Board
A deep dive into the CTA Review board to learn about key areas including:
- CTA Review Board Format
- What it takes to prepare for the board
- What key areas to focus on
- Special focus on Application and Security Architecture
3:10 p.m.–3:50 p.m.
Securing Salesforce Deployments with Well-Architected Principles
4:00 p.m.–4:30 p.m.
Reducing Transformation Risk through Experimentation
9:00 a.m.–9:30 a.m.
How Salesforce Helps Organisations Discover New Talent
9:45 a.m.–10:15 a.m.
CareerTrackers - Inspiring the Next Generation of First Nations Leaders to be What They Can See
10:30 a.m.–11:30 a.m.
Virtual Industry Experiences: Work Experience Done Differently, for High School Students
11:15 a.m.–11:45 a.m.
Powering the Future Workforce with Industry Backed Micro-Credentials and Salesforce Certifications
In this presentation, Julian Stevenson, Product & Workforce Development Director of RMIT Online will also discuss why too few of our existing workforce are devoting sufficient time in replenishing their skills, and how Australia’s future economic opportunities are fundamentally underpinned by having a workforce with the right skills to meet it.
2:00 p.m.–2:30 p.m.
Tackling the Tech Talent Shortage with Diversity: The Goanna Group's Innovative Approach
2:45 p.m.–3:15 p.m.
How Mission Ready Unlocks Salesforce Potential in Non-Tech Talents in Just 19 Weeks
3:30 p.m.–4:00 p.m.
Why the New Institute of Applied Technology is the Future of Digital Skills Training
4:15 p.m.–4:45 p.m.
Building Internal Capability: How and When to Grow Your Salesforce Practice to Ensure Implementation Success