Salesforce has been named a Leader in the Forrester Wave™: P&C Claims Management Systems, Q2 2024 report.
Download hereGrow policyholder relationships with trusted data and AI.
Salesforce Customer 360 for insurance enables insurers to unlock siloed data, drive efficient growth and deepen policyholder trust with AI-powered, purpose-built solutions. Manage core sales, service, marketing, product development, quoting and claims from one property and casualty insurance software platform.
Insurers around the world are driving efficient growth with Salesforce.
See how N2G, winner of Celent’s 2023 Model Insurer Digital and Emerging Technologies Award, transformed its underwriting operations through automation.
Automate insurance underwriting.
Leverage a single, comprehensive and connected platform that lets you streamline the underwriting process, boost productivity, make enriched data-driven risk decisions and become your brokers’ preferred partner.
How it works:
Empower brokers and agents with digital submission access via portal, mobile app or API, all with dynamic data enrichment to minimise user input.
Drive straight-through processing of digital applications, automate referrals and give underwriters a workstation to accelerate their work.
Consolidate the underwriter’s desktop in a single application with queues, workflow automation, quote configuration, document review and generation and premium rates.
Use graphic-rich reports to see business flows by source and underwriting stage. Leverage 360-degree broker views and deep portfolio analytics in decisions.
Build your insurance underwriting automation solution with these Salesforce products:
Data-Driven Digital Engagement
Disjointed data and systems lead to disjointed customer journeys and reduced productivity. With Salesforce, you can enrich 360-degree customer views with connected and harmonised data from core policy admin and claims systems or data lakes while leveraging AI-driven insights to personalise service and grow policyholder relationships.
How it works:
Increase gross written premium with sales strategies and distribution partner approaches informed by real-time data and unified agency and producer profiles. With connected data such as quoting activity, competitive intelligence and production insights, you can surface recommendations, personalise marketing messages and discover the best next steps to fuel territory performance.
Segment your audiences and prioritise cross-sell opportunities with a complete view of policies, engagement, claims history and more. Transform disparate data into connected insights to personalise coverage offers and improve marketing campaign ROI.
Deepen customer connections with scalable, personalised engagements - driven by augmented 360-degree views of policyholders and insurance agencies. Improve productivity with predictive and generative AI by assigning agents the next-best actions and speeding up off-call work with work summaries, classification and knowledge creation.
Build your insurance digital management solution with these Salesforce products:
Automate insurance claims.
Exceed policyholder expectations by providing fast, transparent and personalised claim management experiences. Manage the entire claims lifecycle, including First Notice of Loss intake through adjudication, reserve management, payment and more.
How it works:
Deliver highly configurable, omni-channel claim intake available via web, smartphone, contact centre and chat.
Automate claims workflows and easily surface all claims activities in a single view. Invoke rules to advance a claim through defined states. Tie actions to state transitions, such as logging, integration, notifications and more.
Empower adjusters with access to a 360-degree view of every policyholder that allows you to deliver seamless and personalised digital claims experiences.
Deploy an end-to-end solution or integrate digital capabilities with your existing core claims system.
Build your insurance automation solution with these Salesforce products:
Scale service for property and casualty.
Scale your contact centre operations and empower policyholders with omni-channel Self-Service options. Leverage trusted data and AI to gain insights and save agents time — freeing resources for more complex cases or higher-value tasks.
How it works:
- Delight policyholders with Self-Service. Empower customers with smart solutions, reduce inbound calls, capture digital interactions and improve operational efficiency.
- Drive agent efficiency. Increase agent/rep productivity by auto-generating responses, providing conversation insights, summaries and knowledge articles - all through a “single pane of glass.” Personalise customer support by integrating chat bots to find and answer specific information.
- Enable client swarming. Accelerate case resolution by collaborating with experts to resolve issues and ensure satisfaction.
- Generate better insights. Access dashboards and generated narratives that show the impact of carrier and agency interactions, rate activity, claims and underwriting.
Build your service solution with these Salesforce products:
We’re accelerating our digital transformation with Salesforce as one of the partners that will help us implement AI across our entire business, including DevOps, support, sales, and underwriting.
Shohreh AbediEVP, Chief Operations Technology Officer and Member Experience, AAA
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Property and Casualty FAQs
Salesforce is the world’s #1 AI customer relationship management platform. Salesforce’s Customer 360 approach for insurance empowers insurers and their distribution partners to manage all core operations - front, middle and back office - from one system.
Salesforce has an open API architecture that integrates with other property and casualty insurance software. Salesforce is enabled with purpose-built solutions for processes from product modelling to policy and claims management. Harmonise data from multiple systems and gain insights for growth.
Contact centres face challenges with siloed systems, making CSRs navigate multiple platforms. Salesforce, an open platform, integrates with core policy and claims systems. AI capabilities like Einstein enable CSRs to anticipate customer needs, keep policyholders informed and reduce call volumes.
Property and casualty insurance software is a specialised solution that assists insurers in managing policies, claims, underwriting and other property and casualty insurance coverage processes. Using insurtech, Salesforce enables insurers to increase employee productivity and deepen policyholder trust.
Property and casualty insurance software is crucial for insurers, optimising policy management, claims processing, underwriting and overall operational efficiency. It enhances accuracy, compliance and customer satisfaction in the insurance industry.
Property and casualty insurance software streamlines policy administration, claims processing and underwriting, enhancing efficiency, reducing errors, ensuring compliance and improving overall operational effectiveness and customer satisfaction.
Select the ideal property and casualty insurance software by assessing your needs, considering scalability, integration capabilities, user-friendliness and compliance features and ensuring alignment with your business objectives and goals.
