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The Total Economic Impact™ of Salesforce B2B Commerce

A commissioned study conducted by Forrester Consulting on behalf of Salesforce based on a composite organisation.

See the potential return on investment companies may realise by deploying our B2B Commerce solution.

Highlights from the study include:

  • 289% return on investment over three years and payback in six months
  • Increased B2B sales margin by 5 to 6 percentage points
  • Increased annual spend for accounts that have adopted self-service by up to 25%
  • 18,000 hours saved over three years due to process automation
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See the full Forrester Consulting study for a detailed analysis.

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