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Good to Great: 7 Digital Support Best Practices

Learn how to transform your customer service experience from good to great with Service Product VP and former customer service leader, Matthew Kravitz.

Join us to learn Matt's 7 actionable digital support best practices including:

  • Developing a Channel Strategy
  • How to drive meaningful ROI with Self Service
  • Targeted AI investment to deliver an outcome
  • Live Q&A with our product and technology leaders

Featured Speakers:

  • Matthew Kravitz, VP Service Cloud Product Management, Salesforce
  • Kim Gledhill, Service Account Executive, Salesforce

 

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