The Australian Department of Health and Aged Care is responsible for delivering an affordable, quality aged care system and better outcomes for older Australians as well as the people who care for them.
After a royal commission came in and made a number of recommendations for upgrading the Aged Care system used to manage all this, the team launched the Government Provider Management System (GPMS) — a platform using Salesforce to enable (amongst other things) a provider star rating system not unlike a digital, Yelp-style community portal.
Here are four best practices from that work.
Questions? Call us at 1800 667 638 (AU), 0800 450 064 (NZ).