![RG-271 Internal Dispute Resolution](http://www.salesforce.com/content/dam/web/en_au/www/images/form/pdf/internal-dispute-complaints-management.png)
In 2021, ASIC RG-271 will expand complaints management obligations of Australian financial services organisations.
Customer feedback provides valuable early warning of potential systemic issues with product design or implementation. Implemented well, RG-271 is as an opportunity for the industry to sustain a trusted dialog with its customer base.
In this paper, we explore:
- The changes to ASIC RG-271 and what it means for you
- How you can build trust through the complaints process
- What capabilities you need to deliver a compliant, customer centric, complaints process
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