Getting Ready for RG-271: Internal Dispute Resolution

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RG-271 Internal Dispute Resolution

In 2021, ASIC RG-271 will expand complaints management obligations of Australian financial services organisations.

Customer feedback provides valuable early warning of potential systemic issues with product design or implementation. Implemented well, RG-271 is as an opportunity for the industry to sustain a trusted dialog with its customer base. 

In this paper, we explore:

  • The changes to ASIC RG-271 and what it means for you
  • How you can build trust through the complaints process 
  • What capabilities you need to deliver a compliant, customer centric, complaints process
 

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