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Want to build a customer journey strategy, but don't know where to begin? These worksheets will get you and your team started with ideas and discussion points for your customer journey mapping. Use unique conversation-starters to identify pain points and recognise the potential in your:
Audience — your customer base, from prospect to advocate
Data — the information you can leverage and what you still need
Content — the resources you use to empower and inform customers
Channel — where to optimise your message
Download now to start shaping your brand experience.
