13 Years as a Magic Quadrant Leader for CRM CEC

Building top-notch customer care is priority #1.

We empower customers by helping:

Connect all digital channels to create personalised and proactive omni-channel experiences on a single platform
Drive operational excellence with process automation and AI-powered insights to scale fast
Optimise every employee experience from the contact center to the field with productivity tools, training, and knowledge sharing
Deepen every customer relationship with trust, communication, and visibility delivered right to the front doorstep

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Gartner, Magic Quadrant for the CRM Customer Engagement Center 15 June 2021, Nadine LeBlanc | Jim Davies | Varun Agarwal

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

13 Years as a Magic Quadrant Leader for CRM CEC

Building top-notch customer care is priority #1.

Americas

Europe, Middle East, and Africa

Asia Pacific

13 Years as a Magic Quadrant Leader for CRM CEC

Building top-notch customer care is priority #1.

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Americas

Europe, Middle East, and Africa

Asia Pacific